Job Information
Lithia & Driveway Driveway Customer Service Agent in Driveway Care Center, Oregon
Dealership:L0397 Driveway Home Office
Lithia & Driveway
The Customer Service Agent I - Shop I is responsible for handling customer inquiries related to our Driveway “Shop” operations. This position assists customers looking to purchase new and pre-owned vehicles completely online and have them delivered to their home.
Pay: $22.00/hr with Bonus Incentives
Location: Driveway Office, Medford Oregon
Schedule: Open availability
Responsibilities
Customer Concierge:
Answers questions and helps move the digital transaction process forward
Communicate effectively with customers through chat, phone, and email
Single point of contact for the customer throughout the transaction
Presents financing terms
Presents protection products (ex: Extended warranties)
Collects down payment, Driver’s License, Proof of Insurance, Proof of Income
Communicates paperwork and logistic timelines
Maintain activity log
Other duties as assigned
Skills and Qualifications
Strong attention to detail
Previous sales experience highly preferred
Excellent communication skills
Time management
Sense of Urgency
Active listening skills
Critical thinking
Competencies
Does the right thing, takes action and adapts to change
Self-motivates, believes in accountability, focuses on results, makes plans and follows through
Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
Thrives on a team, stays positive, lives our values
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*
Up to 1/3 of time: standing, walking, lifting up to 25 pounds
Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing
*Reasonable accommodations may be made to enable individuals to perform the essential functions.
NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.
We offer best in class industry benefits:
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.