CUSTOMER SERVICE/RECEPTIONIST

Job Details

Job Location

TH Media - Dubuque, IA

Position Type

Full Time

Education Level

High School

Travel Percentage

None

Job Shift

First Shift

Job Category

Customer Service

Description

Supervisory Responsibilities :

• People:None other than self.

• Data: Subscriber and carrier databases, classified billing.

• Things: Computer, supplied, cash register and fax/copier, web based software & terminology.

  Overall Responsibilities :

  Participate in the achievement of team and departmental goals and objectives to fulfill the Audience Development targets. Maintain thorough and up-to-date records as it pertains to customer service for print and digital subscribers and classified clients. Provide support for team members and co-workers.

  Specific Responsibilities :

• Model a “customer comes first” environment with pro-active commitment to internal and external customer service.

• Provide customer service both over the counter, on-line via email, and on the telephone, mobile/target

• Proactively work to increase the number of print and digital subscribers to all TH Media products. This may include, but not limited to, outbound sales calls by telephone and email.

• Provide online support for all community publishing products and services with both traditional products and newer technology.

• Troubleshoot basic technical issues with customers.

• Assist Supervisor/Manager in sales reporting and other departmental matters relating to customer service, outbound sales and classified sales.

• Credit card compliance/Identity theft.

• Self-directed education on company products, services and new technology.

• Perform general office duties; sort incoming mail, process outgoing mail, greeting and announcing visitors.

• Actively participates in the Great Game of Business.

• Other job-related duties as assigned.

Qualifications

Behavior : Conducts self in manner that enhances the public image of the company. Polite phone manner. Behaves within the core values of our company. Interacts well with other co-workers. Dependable. Professional.

Skills : Above average communication, organization and time management, able to follow-through to a solution, attention to detail.Ability to communicate clear and concise instructions, verbally and in writing, at the consumer’s level of understanding. Ability to work in a face-paced environment, open to change and willingness to be flexible. Sales experience preferred, with emphasis on telephone sales.

Knowledge : High school diploma or equivalent. Familiar with various technology devices such as computers, tablets and mobile phones. Previous customer service more then 1-2 years, office administration and computer experience required. Working knowledge of MS Office products and the Internet required. Experience in outbound phone sales a plus.