Job Information
Choctaw Nation of Oklahoma Intake Coordinator 1 - Summer EBT - Durant in Durant, Oklahoma
Job Purpose or Objective(s): The Intake Coordinator 1 is responsible for the initial contact and admittance of new or returning clients into program services and benefits.
PG06 Start Rate: $19.30 | Monday - Friday 8am-4:30pm |
Primary Tasks:
Conduct phone screens and interviews for potential clients for admittance to the program and ensure all program criteria and requirements are met.
Process applications and complete data entry of application information into database system. Ensure database information is accurate and in alignment with CNO guidelines and federal or state requirements.
Mail benefit information and documents to approved program participants.
Answer client questions via telephone and email regarding use of their benefits and perform first level troubleshooting of participant redemption issues.
Perform other duties as may be assigned.
Provide follow-up contact with eligible households who have not redeemed benefits, prior to the end of each benefit cycle.
Required Education, Skills and Experience:
MINIMUM
Associate degree, or two [2] years of directly related experience in lieu of education.
Must obtain CPR certification within 90 days of employment.
Beginner in MS Office Suite
Good customer service skills
Independent; self-starter with minimal supervision
Two [2] years of directly related experience.
TARGET
Associate degree, or two [2] years of directly related experience in lieu of education.
Current CPR certification
Intermediate knowledge of MS Office Suite
Good customer service skills
Independent; self-starter with minimal supervision
Two [2] years of directly related experience.
Job Identification: 13911
Job Category: Health Care Services
Posting Date: 12/09/2024, 1:45 PM
Job Schedule: Full time
Job Shift: Day Shift
On-Site/Remote: On-Site