Job Description

Day-to-Day

• Monitor customer route/switch network for alarms)

• Triage initial alarms and assign the incident to the appropriate priority and queue

• Receive calls and tickets from Customer helpdesk

• Validate accurate/complete incident information from end customer

• Initial Troubleshooting of customer Network

• Assign complex incidents to Level 2 within defined Service Levels

• Conduct post QA verification for resolved voice issues then close out incidents

• Refer non-Data related incidents back to Customer Service Desk or to the appropriate support team

• Follow the defined communication procedures for the incident updates

• Strictly adhere to defined processes for meaningful ticket updates and correct notes

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

Must be able to work a 7:00am - 3:00pm EST Monday - Friday shift.

Perks:

• Regular trainings to improve technical skills

• Long term opportunity to grow with the team

• Working with Cisco tools/technology to improve your skills

Must-haves

• Network troubleshooting support

• Cisco routers

• Cisco switches

• Customer Service experience

Plusses

• CCNA or Network+ Certification null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.