Customer Service Rep

East Aurora, NY

Onsite

Contract

$21/hr - $21/hr

Our client, a well known entertainment and American toy brand is urgently looking to hire a Customer Service Rep to join their team ON SITE in East Aurora, NY!!

* This is a 7+ month contract on W2 offering a full benefits package *

Required Skills & Experience

• Associate’s degree in business or equivalent experience.

• Experience in Customer Service or related field

• Excellent analytical skills. Must be able to predict/diagnose problems and identify solutions

• Basic understanding of EDI technology and Purchase Orders/Invoices

Job Responsibilities

• Serve as Primary contact for National or Priority accounts and Sales Managers in all telephone and written communications.

• Process account purchase orders from receipt to shipment to ensure accurate, timely and economical shipments.

• Enter and maintain accurate pricing and toy specifications.

• Establish and maintain system code files and customer profiles.

• Maintain proper Dating Terms and Promotional Programs on all purchase orders.

• Perform the on-line stock commitment process.

• Research and resolve domestic and direct import order and shipment problems.

• Monitor Ad Order activity for all accounts to ensure timely delivery of product for advertisement.

• Coordinate and monitor the shipment of allocated items.

• Provide accurate item, order and shipment information to customers, Salesforce and management for use in planning, scheduling and forecasting.

• Maximize order fill rates to assigned accounts.

• Initiate changes or cancellations of orders to avoid shipping problems.

• Work closely with Distribution Centers to ensure timely shipment of Purchase Orders

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family

• Dental & Orthodontia Benefits

• Vision Benefits

• Health Savings Account (HSA)

• Health and Dependent Care Flexible Spending Accounts

• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

• Hospital Indemnity Insurance

• 401(k) including match with pre and post-tax options

• Paid Sick Time Leave

• Legal and Identity Protection Plans

• Pre-tax Commuter Benefit

• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.

Posted by: Brittany Mericantante

Specialization: Manufacturing / Operations Customer Support / Call Center / Client