Job Description

Technical Support Representative serves as the initial point of contact for assisting customers with our elemental analysis instrumentation. When a customer requires support, this individual engages with them via email, phone, and MS Teams to diagnose the issue. Depending on the complexity, they may resolve it over the phone by following a set of questions and procedures. Alternatively, they gather comprehensive details and devise a plan for a Technical Service or Field Service Engineer to address the matter.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

• At least 2 years of electromechanical experience

   - Instrument repair or support

   - Strong communication/customer service skills

   - Mechanically inclined

• Troubleshooting experience Associates/bachelors in Engineering Technology or equivalent null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.