Description

The Account Fraud Manager is responsible for supervising the operations of the fraud prevention program at the Credit Union, as it relates to account fraud and non-card transactions, such as check, ACH and wire. This includes the supervision of employees, tasks and projects within the account fraud team and in accordance with the Credit Union's mission statement and strategic plan. This position assures that fraud situations, including negative balances and losses are promptly and properly worked in compliance with the Credit Union's policies, procedures and guidelines. This position monitors department service levels while working on cross functional teams to develop policies, strategies and processes for minimizing the risk of loss from fraud, abuse and compliance violations. Responsibilities will also include providing direction, feedback and coaching to team members on work priorities and on resolving escalated issues. Work Location - This position is an onsite or hybrid working arrangement. Hybrid arrangement includes commuting to our East Lansing, MI headquarters 2-3 days per week. Schedule - Monday-Friday 8:30am-5:00pm Eastern Standard Time; Additionally, having flexibility to support team/answer questions during standard branch hours as needed. An offer of employment with MSU Federal Credit Union and affiliates is contingent upon the agreed work arrangement (onsite/hybrid/remote) and work location. MSU Federal Credit Union may or may not be able to accommodate temporary or permanent changes to work arrangements or allow employment outside the city and/or state of residency in which the new hire resides at the time of offered employment. Compensation & Benefits: 100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums Up to 26 days of PTO within your first year, as well as Volunteer Time Off & 11 Paid Holidays 401(k) with an immediate 2:1 Match Tuition Reimbursement Up to 12 Weeks of Paid Parental Leave Essential Duties and Responsibilities Account Fraud Manager I: Directly supervise the Account Fraud Team by carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and coaching employees; addressing complaints and resolving problems. Coach and mentor employees, including but not limited to establishing goals and objectives, providing feedback on investigative efforts and performance; maintain a regular schedule of periodic coaching sessions and quarterly career development meetings. Educate and empower the Fraud Prevention team to find creative solutions to resolve account fraud matters and assist members with financial obligations. Develop and implement strategies designed to minimize fraud losses (both external and internal), increase operational efficiencies, and ensure ongoing compliance with laws and regulations. Responsible for building a solid and positive working relationship with fraud prevention vendors and business partners and for obtaining current vendor due diligence information at least annually, reviewing third-party vendor performance monthly, and pro-actively developing or redefining existing third-party relationships on an as-needed basis. Resolve member and employee concerns in their entirety from research to resolution through active listening, collaboration, and follow up. Review fraud accounts for charge-off per Credit Union policy and accounting standards, and assist with reporting fraud charge-offs to the Board. Understand the financial impact fraud prevention has on the financial statements of the Credit Union and use this understanding to forecast trends, produce reports, and establish initiatives based on forecasted data. Report monthly, yearly and year