Responsible for: Ensuring that all program participants are provided with the services necessary to locate, acquire, maintain, and retain permanent housing and are living in well-maintained units.

JOB-RELATED DUTIES ESSENTIAL FUNCTIONS

These duties are essential and specific to the successful implementation of this position. * Adhere to and enforce program regulations, policies, and procedures. Ensure that all clients are receiving quality services that are in compliance with the program.
* Assist clients in locating housing within their specified budgets. * Provide information, referrals, and advocacy services for local and out of state housing. * Develop and maintain a resource network for referrals as related to housing including realtors, landlords, housing complexes, and Section 8 offices. * Collaborate with DSS, property owners/brokers, and other service providers. * Responsible for face-to-face meetings with clients frequency is dependent on client and program needs, but no less than once a month. * Inspect living spaces regularly in accordance with OTDA and local district policy. * Evaluate, document, and inform supervisor of site needs. * Assist with building positive relationships between clients and property owners or representatives. * Responsible for collecting and reviewing housing logs, housing packets, housing program enrollment, and DSS paperwork. * Provide knowledge to clients in maintaining permanent housing. * Submit all internal and external reports in a timely and correct manner as required by funding agencies and/or CHI (housing logs, unit inspection sheets, progress notes, as required by DSS). * Complete unit inspections and assist in bi-weekly extermination. * Accompany clients to housing appointments, inspections, etc. when needed.

Other Duties * Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

ENTRY LEVEL QUALIFICATIONS AND REQUIREMENTS

Education: Bachelors Degree in human services or related field preferred. Experience: Two years experience working in a related field such as homelessness or housing preferred.
Communication: Excellent verbal and written communication skills. Proficiency in English required, bi-lingual (Spanish) is a plus. Computer skills: Basic competency in MS Windows, MS Office, and internet usage. Math Skills: Ability to formulate simple financial budgets. Physical Performance: Ability to make home visits (walk distances, climb several flights of stairs, etc.) Reasoning Ability: Ability to prioritize, make appropriate decisions and judgment calls. Other Skills: Ability to relate to the underserved, homeless and disabled populations. Ability to work independently or as part of a team, be highly organized, assume responsibility, work well under pressure, meet deadlines, multitask, be flexible, and maintain a high level of attention to details.

SECTION 2: JOB-RELATED DUTIES-ALL STAFF

• Attendance and Punctuality: Punctual and regular attendance.
• Attitude and Courtesy: Is respectful and courteous to others, practices ability to cooperate. Is attentive to the concerns, ideas, and issues expressed by others. Shows consideration for and values the opinions of clients, other staff, and the general public.
• Communication: Uses appropriate internal and external, written, and verbal communication skills.
• Confidentiality: Can be relied upon to maintain customer and agency confidentiality.