Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

In this position you will be an IT Manager leading a team of engineers and analysts on the Public Cloud platform enablement TechOps team. You will be responsible for the day2 operations and improvement of the quality, reliability, and cloud engineer experience of the public cloud platform enabling products and services. You will also be accountable for cloud hygiene, platform operations reporting, line of business support, and team leadership amongst a few.

The complexity of this role can be challenging. We work on cloud platform enablement where hundreds of public cloud accounts host hundreds of healthcare technology products and services. Everything you work on will have implications that impact others.

If you are located in Minneapolis, MN, you will have the flexibility to work remotely, as well as work in the office as you take on some tough challenges. If you are located outside of Minneapolis, MN, you will enjoy the flexibility to work remotely from anywhere within the U.S.

Primary Responsibilities:

• Manage a team of Software Engineers and Analysts supporting the enterprise public cloud platform across 3 cloud service providers (Azure, GCP, and AWS)

• Take accountability for Key Public Cloud Platform Metrics spanning adoption, hygiene, enablement, and security

• Vendor relations on ticket quality holding Cloud Service Provide accountable through reporting and regular connects

• Implement and improve Public Cloud Platform observability including monitoring and alerting to detect major service events

• Implement monitoring on the critical components of the public cloud platform enabling products and services. Ensure the proper team is reacting with the correct urgency to monitoring failures

• High priority issue resolution including driving the resolution of postmortem action items

• Identify and resolve resiliency and redundancy gaps with the critical public cloud platform enabling products and services

• Create and provide executive reports for ongoing operations, projects, and issues with the proper level of detail and accuracy to demonstrate platform progress and process maturity

• Become a subject matter expert on how our public cloud platform operates using that knowledge and understanding to provide sound direction to your team and leadership

• Create and keep documentation up to date including but not limited to operational playbooks, cloud community docs, cloud platform FAQ docs, and public cloud operational best practices

• Collaborate with counterparts in other Geographical locations to ensure alignment and smooth execution of critical support activities

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor’s degree in computer science or 4+ years of equivalent experience

• 4+ years of experience working in a DevOps model

• 2+ years of experience leading a team of software engineers

• 2+ years of experience with DevOps engineering tools such as Jenkins, Terraform, etc.

• 2+ years of experience in a fast paced, Agile, continuous integration environment

• 2+ years of experience in systems monitoring, alerting and analytics

• 2+ years of experience working in an off-shore/on-shore model

• 1+ years of experience in managing and using more than one public cloud platform (GCP, AWS, Azure, Oracle Cloud)

• 1+ years of experience in log aggregation reporting tools, such as Elasticsearch and Splunk

• Legally authorized to work in the US without any restrictions. Proof will be required

Preferred Qualifications:

• Certification in a cloud platform (AWS, GCP, Azure)

• Experience architecting, delivering, and operating large scale, highly available system

• Experience in complex projects with division or company-wide scope

• Healthcare industry experience

• Familiarity with IT standards and best practices, audit, security and compliance (ex: ITIL, ITSM, SOC2, HIPAA, HITRUST CSF)

• Proven solid communicator at all levels of the organization (ability to present to Director level and above)

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

The salary range for this role is $106,800 to $194,200 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.