Description

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

Pathway of Hope is a new initiative within the California South Division, which aims to break the cycle of generational poverty within families. The Case Manager will provide ongoing support and expertise through comprehensive assessment, planning, implementation, and overall evaluation of client needs. The Case Manager will assess the housing, health, financial, and psychological needs of program participants, as well as collaborate with the Salvation Army Corps and community partners for a holistic and wrap around approach. The Case Manager will develop individualized action plans to meet identified goals that work towards moving the client from crisis to self-sufficiency by increasing hope. The overall goal of the position is to enhance the quality of client management and satisfaction, to promote continuity of care and cost effectiveness through the integrating and functions of case management through Strength’s Perspective and Motivational Interviewing. The Case Manager will travel between sites in the county and work with staff to build capacity and sustainability of Pathway of Hope.

Essential Functions

• Determine client eligibility for POH services and/or assistances available

• Conduct intake and assessments such as URICA, Client Sufficiency Matrix, Personal Strength’s, and Herth Hope Index

3.. Participates in all trainings for Pathway of Hope & WellSky Community Services; including but not limited to Strength’s Based Perspective, Motivational Interviewing, Trauma Informed Care/De-Escalation, and Stages of Change Model

• Record and maintain accurate and thorough client data utilizing WellSky Community Services

• Development of an individualized action plan and set of goals for each client.

• Provide on-going case management/assessments for clients at 30, 60, 90 days and 12 months; with an additional year of follow ups after completion of Pathway of Hope

• Provide referrals to clients on housing, health benefits, financial support, and available community and public services.

• Compile and submit monthly statistical reports as required by the Division and provide quarterly program progress updates to management team

• Attend monthly case management meetings to update the team concerning service plan progress and emerging needs.

• Maintain positive working relations with Salvation Army representatives, volunteers, and all agencies providing services to clients.

• Participate in 1:1 case supervision with the Divisional Pathway of Hope Coordinator and attend any meetings related to POH provided by the division

• Respects and adheres to client privacy guidelines (HIPAA and relevant POH Guidelines)

• Other duties as assigned by the management team

Corps Integration:

• Support client’s spiritual growth by connecting them to the local corps officer and/or ministry leader for pastoral care.

• Keep up to date with corps programming and opportunities for engagement with the local corps including, but not limited to: summer camps, vacation bible school, adult bible studies, after school programs, troops, music, and other youth activities.

• Support relevant corps events by providing Pathway of Hope promotional materials, information, and client referrals.

Community Collaboration:

• Network with outside appropriate agencies and build relationships with community partners

• Create and maintain a current file of appropriate community resources for staff use

• Attending community outreach events to promote Pathway of Hope and provide information on The Salvation Army.

Working Conditions

Ability to walk, stand, bend squat climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to be able to lift up to 25 lbs. Ability to grasp, push, pull objects such as file cabinet drawers and reach overhead. Must have the ability to operate a telephone, a desktop or laptop computer, as well as the ability to access the produced information from a computer, and to understand written information. It is important for the case manager to be highly motivated, and a self-starter. Business casual attire during office and client visits. May need to wear business attire for certain functions. Attendance in trainings and meetings are required.

Minimum Qualifications

• Bachelor of Arts in Social Work preferred or related field and/or minimum of 2-3 years of Case Management experience.

• Must possess a Valid Class C California Driver’s License.

• Minimum of one year’s experience working with low-income and/or homeless individuals and families.

• Must be able to pass a criminal background check.

• If working in the vicinity of children a criminal background check is required with certification for Protect the Mission policies and procedures.

Skills, Knowledge & Abilities

• Knowledge of the unique issues of homelessness.

• Ability to work with diverse populations in a caring, sensitive, and non-judgmental manner.

• Basic understanding of mental health disorders

• Knowledge of Strength’s Perspective, Stages of Change Model, and Motivational Interviewing

• Ability to read, write, speak understand English.

• Bilingual English/Spanish is required.

• Proficient in Microsoft Windows and use of Word and Excel.

Qualifications

Education

Preferred

• Bachelors or better in Social Work

Licenses & Certifications

Required

• Driver's License

Experience

Required

• Microsoft Windows and use of Word and Excel.

Preferred

• Basic understanding of mental health disorders

• 2-3 years: 2-3 years of Case Management experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)