Multi Property Sales Manager

Casino, 5485 Casino Way, El Cajon, California, United States of America Req #14581

Friday, September 13, 2024

The ancestors of the Sycuan Band of the Kumeyaay Nation existed many centuries ago as a community of people…a Tribe living together, farming, hunting and fishing to survive.

Much has changed since that time. Today the Sycuan Tribe governs its Reservation, owns and operates a Casino and a Golf Resort, and owns a number of other business ventures in the San Diego Region.

One attribute that remains unchanged, however, is Sycuan's sense of community. Sycuan is more than just a business. Sycuan is a community of people working together toward a common goal. Whether you work in our state-of-the-art Casino, our beautiful Resort, or become a staff member in our Tribal Government division, you will be part of the Sycuan family.

Job Purpose:

This position is responsible for soliciting, promoting, and contracting conferences, meetings and social catering events. It solicits and listens to guest opinions and feedback, while proactively identifying existing or potential service failures. It notes areas for improvement, and takes corrective action to remedy failures, addressing and resolving guest complaints, and compiling guest feedback data and summary of findings for management review.

Job Duties and Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

• Responds to all incoming Lead inquiries for both Sycuan Casino Resort and Singing Hills Golf Resort.

• Enters prospect bookings and their details into sales database

• Solicits/promotes banquet and catering events for both Sycuan Casino Resort & Singing Hills Golf Resort

• Maintains active communication with prospective clients

• Creates event packages

• Ensures meeting, banquet and event success

• Communicates finalized event menu and banquet set up with the catering team

• Participates in final walk-through before meeting or event,

• Attends events

• Acts as the liaison between the client and the catering team

• Fosters excellent guest service

• Recommends service improvements to the Director of Sales

Job Specifications:

Education and Experience:

Essential:

• Bachelor's Degree in Marketing or Hospitality or related field or equivalent experience

• 3 year’s experience in group resort hospitality sales

  Desirable :

• SERV Safe Manager Certification

  Skills and Knowledge:

  Essential:

• Ability to establish new client relationships, and maintain existing relationships, while striving to maximize revenue

• Ability to interact effectively with guests, consultants, team members, and business clientele for multiple properties

• Ability to work in a fast-paced environment and meet deadlines

• Ability to negotiate and close sales for multiple properties

• Ability to conduct site tours at multiple properties

• Ability to prioritize time spent at multiple properties

• Ability to prioritize and perform multiple tasks and assignments

• Ability to initiate and/or follow verbal directives and written directions

• Ability to communicate effectively in the English language

• Ability to complete forms, documents and written reports

• Ability to maintain file systems

• Ability to maintain professionalism and composure

• Ability to accept constructive criticism

• Ability to appear for work on time

• Proficiency in sales and catering software

• Working knowledge of database, spreadsheet and word processing applications

• Working knowledge of banquet executions

• Record-keeping and organizational skills

• Ability to work independently with minimal supervision

Desirable:

• Proficiency in Microsoft Word, Excel, & Outlook

• Working knowledge of Delphi, Infor

• Multi-lingual

If you enjoy being part of a community dedicated to creating a memorable guest experience, we invite you to explore career opportunities with Sycuan and join our winning team!

Other details

• Pay Type Hourly

  Apply Now

• Casino, 5485 Casino Way, El Cajon, California, United States of America