Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Associate Patient Care Coordinator (PCC) is responsible for providing general functions that include patient telephonic outreach and greeting with the purpose of scheduling, patient registration and consent, insurance verification, and scheduling of diagnostic and follow-up appointments to support the goals of the Practice Support Unit (PSU). A primary focus of this position is to schedule patients with PSU providers for a comprehensive annual screening visit.

Primary Responsibilities:

• Patient telephonic outreach to schedule patients for PSU health events to provide annual screenings of quality measures

• Collect and verify demographic information, insurance eligibility including plan co-insurance, language and ethnicity preference for future contact

• Timely notification and reminder calls for upcoming appointments to include location of event and landmarks for easy identification of PSU facility

• Call follow-up with patient will include rescheduling appointments that were cancelled, rescheduled and no-shows

• Enter dispositions for 100% of calls made to patients in WellMed system

• Monitor number of calls made to patients with the purpose of scheduling an appointment to ensure patients are not called more than six times within 60 days

• Required to use telephonic software for all outreach calls made and answer and assist inbound calls received from patients who have been asked to call back

• Required to follow approved PCC call script for 100% of outreach calls to patients

• PCC will be assigned to an individual PSU provider to support their requests to schedule patients for follow-up appointments

• PCC will direct and follow-up on all patient’s messages, concerns, and request for information making sure these calls are directed to appropriate level of staff to address issues. 100% of these calls will be returned to the patient within 48 hours

• Required to meet established daily productivity goals

• Establish and maintain effective and professional working relationships with patients, employees, vendors, and the public

• Performs all other related duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)

• 2+ years of experience of general office procedures

• 1+ years of experience with strong communication and customer service skills both in person and via phone

• Basic level of proficiency with Microsoft applications

Preferred Qualifications:

• One to two years of related work experience including data entry preferred

• ICD 10 and CPT coding experience preferred

• Prior experience with EMR computer applications preferred

• Working knowledge of medical terminology preferred

Physical & Mental Requirements:

• Ability to lift up to 50 pounds

• Ability to push or pull heavy objects using up to 50 pounds of force

• Ability to sit for extended periods of time

• Ability to stand for extended periods of time

• Ability to use fine motor skills to operate office equipment and/or machinery

• Ability to receive and comprehend instructions verbally and/or in writing

• Ability to use logical reasoning for simple and complex problem solving

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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