ADP is hiring a Manager, Workforce Optimization – Tactical Workforce Advisor Team for El Paso, TX.

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ADP is hiring a Manager, Workforce Operations. The Manager, Workforce Optimization role will lead the Tactical Workforce Advisor Team with oversight of the scheduling, real-time management, and reporting functions, to ensure that we have the resources required at the right time to meet the desired service goals, enabling an exceptional client experience. The role is also responsible for developing strategies and utilizing the appropriate tools and resources to analyze data and make recommendations to improve the operational efficiency of the business. This role will also partner closely with key business stakeholders to understand needs and execute on resourcing plans to successfully meet service levels to optimize performance.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We’ve received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.

Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP, watch here:

https://adp.careers/Client_Services_Videos

Essential Duties and Responsibilities:

• Lead daily activities of the team to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities, and overall goals

• Enhanced understanding and implementation of Business Units strategic goals. Oversee the use of standard process workflows by team

• Function as a consultant and business partner to other groups within ADP

• Identify development needs across the team, working with Director to coordinate additional training as needed

• Track various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods

• Serve as an acting backup to the Director, providing leadership, guidance and direction to team members in the absence of the director

• Manage escalated issues and provide direction.

• Collaborate with peers to establish best practices

• Analyze team statistics and prepare reports for the Director

• Evaluate associates on performance and complete annual performance appraisals.

• Work in collaboration with associate to establish Individual Development Plans.

• Develop and administer corrective action and performance improvement plans.

• Hire/Fire authority in conjunction with Human Resources.

• May have budgetary responsibility.

• May have oversight of Workforce Management to include scheduling, and succession planning.

• Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units

Qualifications Required

• At least 2 years of people leadership experience

• At least 5 years of experience in workforce planning or related industry

• Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions

• Knowledge of MS Office applications required. Excellent verbal and written communication, interpersonal, coaching/feedback, and conflict resolution skills essential.

• Ability to multi-task and manage multiple priorities is required.

• Effective Interpersonal & Conflict Resolution Skills

• Resolves potentially volatile client escalations.

• Works with associates and managers across functions and at various levels within the organization to achieve the best possible outcome for the client and ADP.

• People Management/Talent Development

• Effectively provides positive and developmental feedback to associates.

• Creates learning opportunities for the team to continually improve the team's performance.

• Results Orientation/Accountability

• Accountable for delivering on service level, productivity, and quality objectives.

• Continues to pursue and follow-up on escalations until they are satisfactorily resolved.

• Ability to work under the pressure of time constraints.

• Ability to consistently deliver quality service when dealing with multiple high-priority issues.

• Ability to work independently.

• Uses judgment to determine the best way to resolve an escalated issue.

• Makes decisions regarding the need for further escalation.

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above, OR

Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

• Ability to communicate effectively to all levels of internal and external contacts verbally and in writing

• Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions

• Ability to work and thrive in a team environment, focused on achieving results

• Ability to maintain cooperative working relationships with all levels of management

• Ability to assess team members' performance and provide motivational support

• Ability to work both independently and as part of a team

• Ability to recognize basic procedural issues as they arise and escalate to the appropriate level

• Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations

• Proficient in the latest web technologies and working knowledge of various operating systems

• Proficiency and in-depth knowledge of all pertinent ADP HR, Payroll and Benefits policies and procedures

• Prior leadership training

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.

• Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.

• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.

• Continuously learn through ongoing training, development, and mentorship opportunities.

• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.

• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.

• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.

• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for? Apply today

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.