Transition Manager-Call Center

Clearance: Ability to obtain a Public Trust

Status: Exempt

Location: El Paso, Texas (with travel to other locations)

This is not a remote position

About the role

We are currently seeking a Transition Manager who will provide oversight in a multi-location Call Center Support in a high volume, fast paced environment. Qualified candidates will have experience running large enterprise level teams across multiple locations, very strong analytical and problem-solving skills, as well as excellent written and verbal communication skills. The Transition Manager will play a lead critical role in ensuring that organizational changes, facility preparation, staffing, training, and technology upgrades, are implemented smoothly and efficiently. The Transition Manager is responsible for planning, coordinating, and managing all aspects of the transition process, including stakeholder communication, risk management, and performance tracking.

Responsibilities:

Duties and responsibilities include:

• Developing comprehensive transition plans that outline the goals, scope, and timelines of the project

• Coordinating with different teams and departments to ensure all tasks are completed on time and within budget

• Communicating effectively with stakeholders, addressing their concerns and providing regular updates

• Identifying potential risks and issues that could affect the transition and developing strategies to mitigate them

• Overseeing the implementation of the transition plan, ensuring all activities are carried out as planned

• Tracking the performance of the transition, analyzing data and producing reports to demonstrate progress

• Ensuring all documentation related to the transition is accurately maintained and updated

• Conducting post-transition reviews to identify areas of improvement for future projects

Required qualifications:

• Bachelor's degree

• ITIL v4 Certification (or obtain within 6 months)

• 5-8 years of experience transitioning and managing a large call center

• Clearance: Ability to obtain a Public Trust

Desired:

• VA clearance

  About Us

IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions. IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance.

Our Benefits

• Inclusive and supportive work environment

• Competitive compensation package

• Professional growth through annual subsidy for trainings, certifications, professional memberships as well as mentorships and job shadowing

• Medical, dental, vision, 401(K) with company match

• Flexible Paid Time Off Program, 11 holidays, paid parental leave, military leave, and government shutdown leave

• Rewards and recognition through peer awards, service year awards, spot bonuses, and annual company awards

• Wellness and mental health benefits

• Commuter benefits

• Flexible work options

Our Commitment to Diversity and Inclusion

We are committed to honoring diversity, equity, inclusion and accessibility in our hiring practices. IntelliDyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact staffing@intellidyne-llc.com or 703-575-9715.