Quality Engineer

Elk Grove,California,United States

Support and Service

Imagine what you could do here. At Apple, new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! We’re the Support Programs Quality Assurance (SPQA) team, and our mission is to provide outstanding automated and manual testing for the tools and applications that enable AppleCare to deliver outstanding support to customers. SPQA is looking for a Quality Engineer to support testing and identifying issues of pre-release software. As a member of SPQA you will have a unique opportunity to drive the quality of applications and workflows used within AppleCare.

Key Qualifications

• Deep knowledge in Contact Center tools and workflows

• Previous experience with software QA including test planning, writing, and assessing and communicating risk based on issues identified

• Knowledge and proficiency with QA methodologies

• Strong focus on the customer experience

• Skilled at analyzing complex or ambiguous issues

• Creative problem solver

• Curious and agile learner

• Strong verbal and written communicator

• Experience with utilizing, running and contributing to automation preferred

• Some experience with coding required, knowledge with Python and Swift preferred

Description

As a member of SPQA, you will play an important role ensuring AppleCare related applications and workflows meet quality standards during pre-release testing and post-release validations. Your ability to design and implement test plans, lead testing efforts, tackle issues, identify defects, and provide clear risk assessments to the project team is key to success in this role. You will have strong critical thinking skills, and value communication and collaboration as part of a global cross-functional team.

Education & Experience

Bachelors degree or equivalent experience

Additional Requirements

Pay & Benefits

• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $96,900.00 and $161,600.00, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

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Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race,color,religion,sex,sexual orientation,gender identity,national origin,disability,Veteran status,or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

Apple will not discriminate or retaliate against applicants who inquire about,disclose,or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .

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Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .