Job Summary Central Washington University is recruiting multiple Customer Service Specialist 2 to join our Student Financial Services team in Ellensburg, Washington. This recruitment will be used to establish a pool of applicants that will be continuously screened on an as-needed basis. This role is an important member of our team as they enhance the vision for the University. The role is a campus-based position, which means you get to see the lives you are impacting. We're offering a salary, depending on experience, from $38,868 - $51,588 annually plus the awesome CWU benefits. Who we are: We are a team of individuals committed to Changing Students' Lives. No matter what job, each of us plays a part in supporting and empowering our students to fulfill their dreams. Working in higher education provides career growth and career choice. Think of a university campus like a mini city, operating across 380 acres. You'll find diverse academics, libraries, athletics and sporting events, full service and quick serve dining, conferences and events from small to large, recreation centers, housing, health services, police and public safety for the campus population of 10,000 students. Central Washington University has been named a Fulbright U.S. Scholar Program Top Producing Institution for the 2022-2023 academic year. In addition, for the seventh time in eight years, CWU is a recipient of the prestigious Higher Education Excellence in Diversity (HEED) Award from INSIGHT Into Diversity magazine. Come join us on our journey to encourage, inspire, and create spaces where all identities thrive on campus. Tour our campus in Ellensburg here. www.youtube.com/watch?v=HjdhOegDa9A What we offer: Our investment in you begins the day you join our team, a healthy and successful future for you is important to us. We offer medical, dental, life and disability insurance, retirement and optional savings plans, tuition assistance for you and your dependents, discounts across town, an employee assistance program for individualized counseling, and a wellness incentive program. Learn more: Benefits, Perks, and Leave. The Role: The Student Financial Services Communications Center (SFS CC) Customer Service Specialist independently provides information, advice, and counsel on a variety of federal, state, and institutional financial aid and student account policies and procedures. The position also provides information on scholarships, loans, grants, awards, employment opportunities, and student accounts in response to requests for assistance. In this capacity, the incumbent plays a critical role in the University's recruitment and retention efforts. All employees are expected to support CWU's commitment to diversity and to bring and support inclusion into the university environment. Job Duties Customer Service: - Assists clients with issue and complaint resolution. Provides advice, interpretation, and counsel to clients regarding Financial Aid and Student Accounts rules, regulations, policies, and procedures. Interprets detailed data and communicates accurate information in-person, over the phone, via chat, texts, and email under tight time constraints and heavy traffic. - Provides information for current and prospective students. This position is trained on Financial Aid and Student Accounts information and independently resolves issues, complaints, and inquiries. Works with Student Engagement and Success staff to resolve customer issues and complaints, directing customers to the appropriate area or resources. - Provides day-to-day support, assistance, and interpretation in financial aid and student accounts processes: such as FA applications, verification, eligibility, aid offers, loans, scholarships, direct deposits, payments, 1098t, and account balances. Interprets and communicates university financial aid and student account policy. - Proposes