Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

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Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

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Receive payment and record receipts for services.

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Schedule appointments and maintain and update appointment calendars.

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Transmit information or documents to customers, using computer, mail, or facsimile machine.

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Hear and resolve complaints from customers or the public.

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File and maintain records.

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Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.

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Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.

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Collect, sort, distribute, or prepare mail, messages, or courier deliveries.

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Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.

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Analyze data to determine answers to questions from customers or members of the public.

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Calculate and quote rates for tours, stocks, insurance policies, or other products or services.

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Keep a current record of staff members' whereabouts and availability.

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