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Role Summary

The Coordinator, HR Operations is responsible for reviewing workflow requests and inputting organizational level and employee personal data information into the HR database. The Coordinator, HR Operations will be responsible for completing the assigned transaction workloads while meeting Service Level Agreements (SLAs) and maintaining data integrity. The Coordinator, HR Operations also has the responsibility to communicate and interact with other departments to research and resolve issues that may arise from transaction processing. This position will be based in Englewood Cliffs, NJ, and will report to the Manager, HR Operations.

Responsibilities

• Accurately inputs data into SAP HCM including but not limited to the following transactions: Hire, Rehire, Transfer, LOA, Termination, Create/Maintain Position; Create/Maintain Org Unit to assist in planning and execution of reorganizations within the structure.

• Manages sensitive information including but not limited to salary, personal information, and organizational structural redesigns.

• Fosters and maintains productive working relationships with HR Business Segment Leaders and Generalists in the HR field community.

• Conduct validation with reasonable checks and analysis of data received prior to making changes in the system to avoid errors.

• Answers inquiries from HR client groups related to but not limited to WFFs/Org Process Change Requests/People Process Change Requests. 

• Responsible for maintenance of confidential electronic personnel records for groups not entered via myHR.

• Acquire and maintain the expertise to provide support in NBCUniversal HR systems that are including but are not limited to (i.e., myHR, SAP HCM, HR Ops Central and Zendesk).

• Develops a strong knowledge of HR Business Segments to understand data and reasonable checks on data received for input.

• Responds and completes transaction processing within the defined Service Level Agreements (SLAs).

• Identifies system defects and assists with process improvement opportunities, including system enhancement testing.

• Fulfils responsibilities in compliance with department and company policies and procedures.

• Develops and maintains procedural documentation.

• Other duties and responsibilities assigned as needed. Develops strong knowledge of HR Business Segments to understand data and reasonable checks on data received for input.

• Responds and completes transaction processing within the defined Service Level Agreements (SLAs).

• Identifies system defects and assists with process improvement opportunities, including system enhancement testing.

• Fulfils responsibilities in compliance with department and company policies and procedures.

• Develops and maintains procedural documentation.

• Other duties and responsibilities assigned as needed.

Basic Requirements:

• Bachelor’s degree or equivalent HR work experience.

• 1+ year of experience with SAP HCM (OM/PA) or any other related HRIS system.

• 1+ year of experience with HR data entry.

• Entry to Intermediate level expertise with Microsoft Office Suite (Outlook, Excel and PowerPoint)

Desired Characteristics:

• Solid interpersonal and team skills, ability to communicate well, verbal and written, with individuals and in group settings at all levels of an organization.

• Excellent customer service skills including the ability to defuse difficult situations tactfully.

• Demonstrates sensitivity and respect.

• Ability to answer questions and explain systems and processes to business partners.

• Time management, organizational, analytical, and problem-solving skills.

• Decision-making skills and ability to use professional judgment.

• Attention to detail and ability to meet deadlines.

• Demonstrates flexibility and adaptability in performing work duties.

Additional Requirements:

• Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

NBCUniversal's policy is to provide equal employment opportunities to all applicants

and employees without regard to race, color, religion, creed, gender, gender identity

or expression, age, national origin or ancestry, citizenship, disability, sexual

orientation, marital status, pregnancy, veteran status, membership in the uniformed

services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran, you have the

right to request a reasonable accommodation if you are unable or limited in your

ability to use or access nbcunicareers.com as a result of your disability. You can

request reasonable accommodations by emailing AccessibilitySupport@nbcuni.com.