Reference #: 1601 Overview

When you join the Members 1st team, you become part of something much bigger than a credit union. You become part of our faM1ly, a tight-knit bunch with big dreams and even bigger values. It is an exciting time for us as we continue to grow, and we hope that you will choose to grow along with us. Wanting the absolute best for our associates means more than just competitive pay. It means fantastic healthcare, paid benefits, opportunities for professional advancement and work-life balance - and best of all, a place where you are accepted and respected for your individuality. Responsibilities

The purpose of the Card Services Manager position is to provide direction and leadership to the Card Services Team and manages all operations related to debit and credit card services. This position ensures efficient, effective, professional service to our members. This role has budgetary responsibility, has limited supervision of daily work, and requires complex analytical skills to perform essential job functions. The Card Services Manager is responsible for managing the Credit Union's debit and credit card programs, managing the Credit Union's card services team, providing operational and administrative support for assigned functions and programs, and managing department talent. This includes, but is not limited to, developing, implementing, and maintaining card services policies and procedures for debit and credit card processing, overseeing card activities, issuance, and reissuances, resolving special card related issues, acting as SEG contacts, and managing vendor card relationships. This role also manages the call center staffing schedule, implements card program changes, ensures compliance with relevant legal and internal policy rules and regulations, prepares reports and KPI's. The Card Services Manager also is required to select, coach, develop and retain top department talent.

SKILLS * Advanced analytical, problem-solving, and critical thinking skills * Strong skills and managerial knowledge of credit and debit card networks and processors * Skills and in-depth knowledge of federal and state regulations governing debit/credit card programs * Advanced skills in personal Computer Operations; Microsoft Office applications including but not limited to: Word, Excel, PowerPoint and Outlook. * Partner with vendors to develop enhancements and execute efficiencies to improve member experiences * Manage Card Portfolio Inventory, Procurement, Purging and Fulfillment activities * Communicates and collaborates with leadership to provide operational leadership, from strategic decision making to project planning and execution, to ensure products and processes are reviewed and align with the overall credit union strategy * Knowledge of all regulations affecting card operations and processing including but not limited to Regulation, E, Regulation Z and the Card Act

COMPETENCIES * Effective knowledge * Accountability and self-management * Teamwork and leadership * Communication * Innovation and problem-solving

WORKING CONDITIONS/PHYSICAL DEMANDS * Ability to communicate effectively in English, both orally and in writing * Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading * Ability to sit for extended time periods * Sufficient manual skill for operation of PC keyboard and other standard office equipment * Ability to travel, including occasional overnight travel * Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects Qualifications

3-5 years of related experience Does this position require a valid Drivers License?

No

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities