Join UPMC's Physician Network supporting our outpatient primary care and specialty offices in Erie, PA! In this dynamic role, you’ll be at the forefront of patient care, ensuring smooth clinic operations and assisting patients throughout their medical visits. From managing patient flow and collecting vitals to assisting with procedures and maintaining exam rooms, you’ll be integral to the patient experience. You’ll also help coordinate medical records, ensure regulatory compliance, and assist in various clinical tasks like performing phlebotomy and EKGs. If you thrive in a fast-paced, patient-centered environment, this position offers a hands-on opportunity to make a difference.

Prior outpatient medical office experience is strongly preferred along with a strong clinical background in injections/vaccinations. This position will require travel to multiple office locations in Erie, PA.

Title and starting pay rate of this position may vary based on years of experience.

Responsibilities:

• Check schedules and organizing patient flow. Accompany patients to exam/procedure room. Assist patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc. Collect patient information/history; taking vitals, performing screenings per provider guidelines. Relay instructions to patients/families.

• Send/receive patient medical records in accordance with Health Insurance. Portability and Accountability Act (HIPAA) and other state and federal regulations.

• Prepare patient rooms, set up instruments and equipment according to department protocol. Clean exam/procedure rooms, instruments and equipment between patient visits to maintain infection control. Clean according to scheduled maintenance program and keeping appropriate records. Manage inventory of supplies; restocking exam/procedure rooms.

• Comply with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, PA Department of Health). Maintain strict confidentiality related to medical records and other data. Comply with all UPMC Health System policies and procedures.

• Perform phlebotomy, EKG's, and level one labs. Perform clinic procedures according to policy and procedure. Assist physicians with procedures. Document patient information into the medical record.

• Answering calls and providing pertinent information including patient education as directed.

• Obtain lab/x-ray reports, hospital notes, referral information, etc. Complete forms/requisitions as needed. Schedule appointments. Verify insurance coverage and patient demographics. Prepare and managing charts to ensure information completed and filed appropriately. Other front office responsibilities, as required.

• Under the direction and supervision of a physician, administer injectable medication and vaccines when appropriate.

• High school diploma or equivalent is required.

• Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities. Licensure, Certifications, and Clearances:

• CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire.

• Act 31 Mandated Reporter Training within 90 days of hire or transfer

• Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)

• Act 31 Child Abuse Reporting with renewal

• Act 33 with renewal

• Act 34 with renewal

• Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran