Work Schedule

First Shift (Days)

Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Job Title: Field Services Engineer

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment, or making sure our food is safe. Your work will have a real-world impact, and you’ll be supported in achieving your career goals!

Position Summary:

We are searching for a dedicated Service Engineer to repair, install, and update all Thermo Fisher hardware and automation products under the Bioprocessing business, along with consulting at customer sites.

Key Responsibilities

• Provide instruments and equipment services, including installation, basic training, preventative maintenance, repair, and compliance services.

• Chip into high-value service-related procedures and documents.

• Work closely with other departments to improve customer experience.

• Help to cultivate customer satisfaction through ensuring prompt customer response times and problem resolution.

• Provides up-to-date service reporting on customer activities.

• Perform commissioning and qualification of equipment by completing Site Acceptance Test (SAT) and Installation/Operational Qualification (IQ/OQ) Protocols.

• Developing and maintaining positive relationships with customers in assigned territory.

• Help Service Sales Representative on service orders.

• Support product quality improvement.

Education/experience:

• Bachelor’s degree or above, major in computer technology, E/E, Automation, or biology, chemistry is preferable.

• Identify, recommend and prioritize improvements to the customer experience, as well as internal process improvements and work with appropriate internal & external partners to implement

• Delta V or other control software experience is a plus.

• Outstanding teammate, who can work with counterparts and customers across the world.

• Self-motivated, self-starter with strong communication skills.

• Sophisticated knowledge of Microsoft Windows operating systems, PC hardware and desktop application products.

• Well oral and written English skill.

• Able and willing to travel extensively.

• Two years of experience in cell culture, fluorescence microscopy, flow cytometry and other relevant techniques desired

Compensation and Benefits

The salary range estimated for this position based in California is $75,000.00–$112,000.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.