Patient Partner - Emergency Department

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Date Posted: 09/11/2024

Requisition Number: 8345

Location: CHA Everett Hospital

Work Days: 7pm- 7:30a, includes e/o weekend roation,e/o holiday

Category: Clerical and Administrative Support

Department: Emergency Department EH

Job Type: PT20Plus HPW

Work Shift: Evening / Night

Hours/Week: 24.00

Union Name: SEIU 1199

All ED Technicians, ED Unit Secretaries, and ED Patient Partners are eligible for a $5,000 Sign-On Bonus for New Hires! Pro-rated bonus for part-time employees.

Job Details

CHA provides 24-hour emergency care at our Cambridge and Everett Hospitals. We are one of the busiest emergency services in Massachusetts with approximately 100,000 combined annual visits and have been recognized nationally as one of the most efficient emergency services in the nation. Highlights include a state-of-the-art patient triage and tracking system, a streamlined admission process that helps us get the sickest patients to a hospital bed sooner, rapid assessment protocol to help prioritize our work, a BIDMC tele-stroke program, and an integrated Psychiatric Emergency Services at Cambridge Hospital.

The ED Patient Partner greets and serves as a patient liaison to the Emergency Department patients upon arrival. Provides operational, clerical and minor patient care support to the Emergency Department. Collaborates with Emergency Department staff to effectuate patient flow and keeps patients informed related to wait times and delays. The Patient Liaison provides superior customer service to patients and is charged with fostering an ideal patient experience. Registration and flawless identification of patients as they present to the ED and excellent communication skills and critical thinking in a complex, busy and demanding environment.

Qualifications/Experience:

Preferably one year experience in a medical setting and/or certification from a Medical Assistant Program.

Bi-lingual preferred.

High School Diploma required; Associates preferred.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.

Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.

Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.

At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.