GENERAL SUMMARY: Sells industrial, medical and specialty gases, welding equipment, power and hand tools, paint and other supplies tocustomers. Advises customer on tools, hardware, and materials needed, and procedure to follow to completetasks customer wishes to perform. Informs customer about quality of tools, hardware and equipment, anddemonstrates use. Arranges for delivery of cylinders and hard goods by performing the following.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Responsible for adherence to company policies including safety and the use of personal protective equipment.
• Provides excellent customer service to both internal and external customers.
• Ensures all required paperwork is accurately completed, including coding, costing, and pricing.
• Advises customer on tools, hardware, and materials needed, and procedure to follow to complete tasks customer wishes to perform. Informs customer about quality of tools, hardware and equipment, anddemonstrates use.
• Order entry, process cash and charge orders; assist with reconciliation of cash and bank deposits.
• Communicates by phone, e-mail and in person with customers, sales staff, store managers and others,inquiring about and providing information on cost, ordering and delivery times, etc.
• Develop outgoing call strategy and make outgoing calls to support sales growth for the branch
• Obtains or transfers merchandise requested by customers to and from other locations.
• Answers customer questions concerning location, price and use of merchandise.
• Totals price and tax on merchandise purchased by customers using computer, calculator and/or paper andpencil to prepare invoice.
• Accepts payment and makes change for customer purchases. Wraps or bagsmerchandise for customers and assists in loading and unloading cylinders.
• Arranges with customer and location for delivery of cylinder and hard goods.
• Maintains neat, clean and professional personal appearance.
• Coordinates with purchasing department any product shortages or outages.
• Maintains a positive work atmosphere by acting and communicating in a manner so that you get alongwith customers, vendors, co-workers and management.
• Ensures all administrative and accounting related procedures are strictly observed.
• Stocks shelves, warehouse, counters and tables with merchandise, and maintains showroom displays.
• All employees are expected to perform any reasonable work request that falls within the qualifications but not specifically described.

MINIMUM QUALIFICATIONS: To perform this position successfully, an individual must be able to perform each job duty satisfactorily. Therequirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonableaccommodations may be made to enable individuals with disabilities to perform the essential duties.

Business Title: Representative-Inside Sales FLSA Status: Non-Exempt Function/Dept.: Sales Job Code: K05000 Reports to (title): Branch Manager Division/Region: West/Nor Pac Date Created: 02/12/2018 Date Modified: 050218

Job Description

L:DepartmentsHuman_ResourcesNorPacJob Descriptions

Required Education:

• High school degree or the equivalent preferred, with one to three years related experience and/ortraining or equivalent combination of education and experience.

Required Length and Type of Experience:

• Minimum of one to three years of experience in an industrial retail, inside sales, cutomer service and/or inventory control related position.
• Detailed understanding of SAP and PROS functionalities preferred.

Knowledge, Skills and Abilities (KSA's):

• Ability to handle cash transactions accurately.
• Ability to clearly communicate by via phone, email or in person with customers, sales staff, Branch Manager and all the other branch personnel. Must be able to work with a wide variety of people withdifferent p rsonalities and backgrounds.
• Basic computer skills (i.e. Window Applications).
• Ability to work independently and under some pressure to meet deadlines.
• May be required to operate a forklift in the warehouse
• Ability to read and comprehend safety data sheets.
• Must be able to work occasional overtime, when necessary.
• Must be able to operate in a drug-free workplace.

(1) ESSENTIAL JOB FUNCTIONS and PHYSICAL DEMANDS: The characteristics listed below are representative of the physical demands required by an individual tosuccessfully perform the essential duties of this position. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential duties.

(Select Answer Below) Reaching (overhead) Yes Handling Yes Fingering Yes Feeling Yes Talking or hearing Yes Seeing (near and distant) Yes Keyboard/Typing Yes Grasping/Squeezing Yes Operating automotive/motorized lifting equipment i.e, car/forklift Yes Operating foot controls Yes Operates hand lever controls Yes

(Answer: (0-33% - Occasional) (34-66% - Frequent) (67-100% - Constant) Standing 67 - 100% Walking 67 - 100% Sitting 34 - 66% The following weight specifications apply to all locations with AIRGAS safety procedures and mechanical apparatuses related to lifting. (Specify Amount of Weight in Pounds: Sedentary [10 lbs]; Light [ 20 lbs]; Medium [30-50 lbs]; Heavy [51-100 lbs]; Very Heavy [>100 lbs]) (Select Answer Below) Pulling 51 - 100 Lbs. Lifting 51 - 100 Lbs. Carrying 30 - 50 Lbs. Pushing 51 - 100 Lbs. (Answer: (0-33% - Occasional) (34-66% - Frequent) (67-100% - Constant)

Job Description

3

L:DepartmentsHuman_ResourcesNorPacJob Descriptions Climbing (stairs/ladders) 34 - 66% Balancing 34 - 66% Stooping/bending 34 - 66% Kneeling/squatting 34 - 66% Crouching 34 - 66% Crawling 34 - 66% Twisting 34 - 66% (2) Location of Job Activities: (Answer with % on average) Outside Inside

41 - 50% 51 - 60%

(3) Environmental Work Conditions: The characteristics listed below are representative of the work environment typically/potentiallyencountered by an individual while performing the essential duties of this position. Reasonableaccommodations may be made to enable individuals with disabilities to perform the essential duties. (Select Answer Below) Extreme heat with or without temperature changes Yes Extreme cold with or without temperature changes Yes Wet or humid Yes Noise and/or vibrations Yes Hazards (chemical, mechanical, radiant energy) Yes Potential explosives, burns, electrical, other Yes Fumes, poor ventilation, mists, dust, odors, and gas Yes Unprotected heights No Moving machinery Yes Uneven ground / varying conditions and layouts Yes Overnight travel Yes Frequent travel Yes Protective clothing (see supervisor for items list) No (4) Work Situations: (Answer yes or no) Measurable or verifiable criteria Yes Analysis Yes Interactions with people Yes Repetitive and continuous Yes Performing under stress Yes Set limits, tolerance or standards Yes Problem solving Yes Comparing Yes Taking instructions Yes

PHYSICAL DEMANDS: The characteristics listed below are representative of the physical demands required by an individual tosuccessfully perform the essential duties of this position. Reasonable accommodations may be made to enableindividuals with disabilit