Job Description:

DIVISION: Information Technology Services

DEPARTMENT: Information Technology Services

BASIC FUNCTION:

The ITS Project Manager is a member of the Portfolio Management Office (PMO) within ITS, with responsibility for project management, department ambassadorship, software testing, and systems research.

PRIMARY RESPONSIBILITIES:

• Working with the Director of PMO, the Project Manager manages the project intake and project prioritization process.

• Manage multiple projects within ITS, continually assessing project priority, resource availability, budgets, and risks.

• Utilize agile methodology for requirement gathering, solution design, documenting development sprints, planning testing, and committing to go-live events; involve relevant stakeholders and ensure technical feasibility and resource availability.

• Work with a team of cross-functional University stakeholders, ITS analysts, developers, database administrators, network & system administrators, and the security team to identify and manage business and academic challenges that can be solved through technology.

• Oversee the design, development, testing, and delivery of administrative and academic software solutions, encompassing various approaches such as custom applications, off-the-shelf solutions, and system integrations of campus-wide systems, including Workday, Raiser’s Edge, Snowflake, Slate, and Blackboard LMS

• Create and maintain comprehensive project documentation, including design specifications, requirements documents, test plans, and go-live sign-off documentation.

• Provide exceptional customer service, accurately track and report project status, and work effectively both independently and within teams.

• Act proactively, anticipating and addressing needs without requiring direct instruction.

• Seek continuous improvement and embrace learning new skills.

• Develop technology requests into formalized projects with defined requirements and deliver solutions on time and within budget.

• Provide end-user training as needed.

• Ensure consistent operational delivery across projects, programs, and portfolios.

• Manage change control processes, identify scope changes, and seize opportunities to enhance project scope.

• Identify project risk factors and develop comprehensive adoption and risk-management plans.

• Following project completion, identify and communicate strategic lessons learned and best practices for continuous improvement.

• Maintain regular communication with project sponsors, seeking feedback and direction, and addressing significant problems encountered during project management. Maintain a dashboard showing the status (scope, budget, timeline, and risks) for all projects in the portfolio.

• Coordinate with vendors and conduct product demonstrations

• Working with ITS leadership, facilitate the on-boarding of new vendors, new project initiatives, and associated professional services engagements.

• Support program/project managers in integrating change management activities into project plans.

• Develop, implement, and manage change deliverables through change sponsors, department leaders, and community members.

• Perform any other related duties as required or assigned.

KNOWLEDGE, SKILLS, & EXPERIENCE:

• Minimum of 5 years of IT experience, with demonstrated ability to manage multiple projects with competing timelines and priorities.

• Working knowledge of the software development lifecycle and agile methodologies; coding skills are not necessary.

• Strong communication skills, capable of translating technical jargon for non-technical stakeholders.

• System-oriented thinker, adept at understanding the impact of project components on department priorities.

• Detail-oriented with strong ability to report project and portfolio status accurately.

EDUCATION:

• Bachelor’s degree required; a graduate degree in IT, Computer Science, or a related field is preferred.

SUPERVISORY RESPONSIBILITIES:

• To be determined based on project needs.

REPORTS TO:

• Director, Portfolio Management Office

This position is based at Fairfield University’s Fairfield, CT campus and is not eligible for immigration assistance.

Category:

ITS - Admin

Performs such other duties, responsibilities, and activities as required by supervisor and as departmental/University needs indicate.

*Disclaimer

The above information indicates the general nature and level of work performed by employees within this classification. It is not designed to contain and should not be interpreted as a comprehensive inventory of all duties, responsibilities, activities, and/or qualifications required or expected of employees assigned to this job. Duties, responsibilities, and activities may change and new ones may be assigned at any time, with or without notice.

All offers of employment are contingent upon a satisfactory background check.

Fairfield University provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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