Position Summary:

The Business Analyst is responsible for providing direct support to ConServe's Operations and development teams by working collaboratively with IT developers in each phase of the enhancement lifecycle for CCMS application improvement initiatives. The Business Analyst actively supports operations with a particular emphasis on requirements gathering, quality testing, analysis, and detailed understanding of the functionality of CCMS user facing application functionality.

Essential Duties & Responsibilities:

• Understanding how the CCMS solutions are developed from the requirements and functional specifications and the ability to assess that the proposed solutions are valid prior to the development of such solutions.
• Understanding the business process workflows and how they interact within the CCMS to ensure they are providing the proper solutions. Power user knowledge of the CCMS software to assist end users in understanding how the system operates and ability to assist IT by identifying and troubleshooting issues.
• Collaborate with Subject Matter Experts (SME's) to elicit and document end user expectations combined with ability to collaborate with IT to understand and interpret functional specifications to ensure there is a minimal gap between user expectations and delivered CCMS solutions.
• Create system test plans from functional specifications and identify proper business case test scenarios that should be included in these plans. Understanding what parts of the CCMS solution are involved in the execution of the test plans and ability to expertly analyze results for proper pass/fail classification, follow up and acceptance.
• Understanding of the SDLC and ability to identify gaps within ConServe's enhancement process.
• Analyze and understand requirements for updates to business processes, identifying areas of focus for changes and making recommendations on how the CCMS needs to be modified to enable these changes. Knowledge of all documentation relating to CCMS and the ability to maintain such documentation, so it properly reflects the current environment.
• Provide guidance and support the end users in their efforts to become more proficient in the use of the applications.
• Troubleshoots production issues, identifying root cause and assisting end users in submitting issues and examples for IT to resolve.
• Support business processes for data exchanges with Clients, vendors, and other outside entities. Act as point of contact on an as-needed basis for projects and vendor/client implementations.
• Assist IT Management with IT Prioritization processes, including analysis of new work orders/requests from the business and organizing priorities across departments.
• Monitor and support IT job processing environment; verifying job execution, handling job and ETL failures. Perform analysis if an issue arises with a scheduled process and assist developers and end-users with recovery steps.
• Generate Ad-hoc reports as needed.
• Maintains applicable documentation with regard to change management.

Non-Essential Duties & Responsibilities:

• Other duties as assigned

Education:

• High School Diploma or GED
• Bachelor's degree in Business Administration, Information Technology, Finance or equivalent combination of education and related experience.

Skills/ Requirements:

• Three (3) years of Business Analysis/Process or related experience.
• Solid experience with Microsoft Office suite of products.
• Intermediate SQL and database skills with the ability to read and write complex SQL statements that may include multiple levels of joins and/or subqueries.
• Ability to multitask.
• Ability to act independently to resolve problems.
• Excellent analytical and communication skills.
• Excellent organizational skills
• Must show a sense of urgency, being able to perform and multitask under pressure.
• Must be able to provide on-call support on a rotating basis.
• U.S. Citizenship or lawful Permanent Resident alien with three or more years as a permanent resident in the United States.
• Ability to obtain and maintain Government Security Clearance.
• No conflicts of interest with ConServe or our Clients.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job except for periodic breaks pursuant to applicable law.

• Occasionally lift and/or move up to 25 pounds.
• Ability to sit or remain sedentary for your entire work shift (8-, 9-, or 10-hour shift)
• Ability to talk and listen on a phone for your entire work shift (8-, 9-, or 10-hour shift)
• Ability to type on a computer for your entire work shift (8-, 9-, or 10-hour shift)
• Ability to focus on the task at hand, and deliver timely and accurate analyses as stated above

Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position.

MISSION STATEMENT:

ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole.

Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements.

Continental Service Group, LLC., d/b/a ConServe endeavors to make www.conserve-arm.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Recruiting Department at: 585-421-1000, option 7 or by emailing: jobs@conserve-arm.com.

Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status.

ConServe is a Drug Free Workplace