The Griff Network, located in Fallsington, PA is looking for a Full-Time Account Management Specialist. General Description :

The Account Management Specialist, will act as a liaison, to provide product/ services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Works with customers, new and old. Follows-up on customer orders and schedules them to meet due dates and ensure all paperwork and transportation is set-up and on schedule by performing the following duties.

Responsibilities:

• Entering of orders as needed

• Send Acknowledgment of orders to customers via email as needed

• Distribution of orders to production and material bins as needed

• Send Material Confirmations via email as needed

• Set activity reminders in Goldmine

• Update/Maintain delivery dates once received from Production Planner on a daily basis

• Process new accounts and maintain current accounts

• Process samples, trails and quotes as requested for customers

• Informs customers of changes throughout order life cycle

• Enters contract information, material specs, product details and all other critical information required to meet customer demands

• Communicates with customers on a daily bases via phone or email to review pricing, samples requests, material requirements or shortage s as needed. While working with all departments including Sales, Purchasing, Warehouse, Production, R & D, Quality and Transportation

• Processes complaints concerning any issue with a Customer’s order or requirements

• Answer telephones

  Competency of Position Requirements:

• Identifies and resolves problems in a timely manner

• Gathers and analyzes information skillfully

• Works well in group problem solving situations

• Manages difficult or emotional customer situations

• Responds promptly to customer needs

• Listens and gets clarification

• Balances team and individual responsibilities

• Understands business implications of decisions

• Must want to love to succeed

• Work with purpose and urgency

• Able to deal with frequent change, delays, or unexpected events

• Follows instructions

• Responds to management direction

• Takes responsibility for own actions

• Prioritizes and plans work activities

• Organizes or schedules sales teams tasks

  Job Qualifications:

• Must have 3 to 5 years experience in customer service field

• High School education is needed

• Business to Business work   experience is preferred

   

Powered by JazzHR