Category/Area of Expertise: Retail Operations

Job Requisition: 390656externalUSA-ME-Falmouth

Address: USA-ME-Falmouth-65 Gray Road

Store Code: Store 08222 Customer Service (7243239)

Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested.

DUTIES AND RESPONSIBILITIES

• Provide outstanding, friendly customer service.

• Maintain solid communication with department/store leadership and stay up to date on the Office Communication Board

• Have a total understanding of Front End standard practices.

• Assist in training other associates when assigned and certified.

• Observe and follow all company policies and established procedures.

• Clean Cash Office per Bookkeeper Assignment.

• Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.

• Assist in special projects and perform other functions as assigned by supervision.

• Work within our company's management planning (MPP) guidelines to maintain productivity.

• Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.

• Prepare and verify all bank deposit amounts and change orders in accordance with established company policies and procedures.

• Clear and accurate entry of media totals and sales information in various systems

• Observe strict confidentiality of all company records and financial information and safeguard against unauthorized access to such information at all times.

• Readily detect mistakes and trace errors and omissions in an efficient and timely manner.

• Secure safe/register at all times when leaving it unattended. Protect company assets at all times.

• Use and maintain equipment in good working order and report problems or malfunctions immediately to supervisor.

• Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular on-going basis.

• Frequently, perform cashier/service associate functions

• Frequently, perform service desk/kiosk functions

• Perform all other duties as assigned.

• Observe strict confidentiality of all company records and financial information and safeguard against unauthorized access to such information at all times.

• Readily detect mistakes and trace errors and omissions in an efficient and timely manner.

• Secure safe/register at all times when leaving it unattended. Protect company assets at all times.

• Use and maintain equipment in good working order and report problems or malfunctions immediately to supervisor.

• Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular on-going basis.

• Frequently, perform cashier/service associate functions

• Frequently, perform service desk/kiosk functions

• Perform all other duties as assigned.

QUALIFICATIONS

• Effective communication and customer service skills.

• Must meet minimum age requirements to perform specific job functions.

• Demonstrated ability and willingness to learn multiple tasks and to perform the technical requirements of the job.

Physical Requirements

• Stand 100% of the time with occasional walking short distances.

• Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine, scanner, computer, and calculator.

• Bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently, and 50 pounds on occasion.

• Push or pull up to 75 pounds on occasion.

• Frequent reaching and grasping at waist level occasionally above shoulder or below waist level.

• Meet established volume activity standards for the position.

• Have sufficient visual acuity to check ID cards, checks, invoices and other written documents.

PREFERRED REQUIREMENTS

• Greet all customers and provide them with prompt, courteous service and assistance.

• Treat all associates with fairness, dignity, and respect

• Record the purchases/transactions of customers into various software applications and cash register efficiently and accurately.

• Collect money in the forms of cash, checks, or electronic funds from customers and tender accurate change in accordance with company policies and procedures.

• Make effective and objective decisions regarding task priorities as per the Bookkeeper Assignment

• Accurate reconciliation of various media types, including but not limited to: cash, checks, WIC, electronic payments

• Protect company assets by following office security standards and cash handling standard practices

• Must meet the physical requirements of the position, with or without reasonable accommodations.

Salary range is between $15.90 - $21.60 Hrly

Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.