Building Location:

South University Clinic

Department:

11250 Psychology

Job Description:

The Operations Manager leads assigned clinical areas to ensure optimal patient access, clinical quality and financial outcomes. Provides leadership to assigned colleagues, monitors engagement, recruitment and retention best practices, and initiatives. The Manager is responsible for achieving financial targets related to staff productivity, physician and advanced practice productivity, and ensures assigned areas are staffed according to volumes. Implements strategic priorities and executes assigned work with direction and guidance from leadership.

Education Qualifications:

Key Responsibilities:

• Manages fill rates, physician and advanced practice provider schedules and templates daily

• Manages in reach or out reach as relevant to assigned practices

• Implements actions to improve employee engagement

• Ensures standard work is implemented to achieve quality metrics

• Provides coaching, feedback and ensures development conversations are completed for all members of the team

• Serves as escalation point for patient access to care

• Participates in PDSA's and other improvement activities

• Provides input into long-range financial planning, program development and capital planning process

• Delegates work to assigned supervisors if appropriate

Educational Requirements:

• Bachelor’s degree in business administration, healthcare leadership or clinical healthcare field

OR

• Associate’s degree in nursing and ability to obtain bachelor’s degree within 3 years from date of hire

Required Qualifications:

• 3 years of healthcare experience, preferably in a clinical setting or completion of administrative fellowship through Essentia Health fellowship program

Licensure/Certification Qualifications:

FTE:

1

Possible Remote/Hybrid Option:

Shift Rotation:

Day Rotation (United States of America)

Shift Start Time:

Shift End Time:

Weekends:

Holidays:

No

Call Obligation:

No

Union:

Union Posting Deadline:

It is our policy to afford EEO to all individuals, regardless of race, religion, color, sex, pregnancy, gender identity, national origin, age, disability, family medical history, genetic information, sexual orientation, marital status, military service or veteran status, culture, socio-economic status, status with regard to public assistance, and other factors not related to qualifications, including employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or membership or activity in a local human rights commission, or any other category as defined by law.