Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Systems Management Analyst comprehends technical documentation and applies that knowledge to business solutions. This position will focus on Epic solutions and will maintain regular communication with Epic technical support and attend various Epic application meetings. In addition, the Systems Management Analyst will identify system issues that arise in the application area as well as issues that impact other applications teams and work with them to resolve the issues. This position will provide expertise in software systems programming, operating software applications, consulting on complex projects/existing applications, timely completion of scheduled jobs, and overall operating systems. Lastly, this role includes overseeing environments’ health and facilitation of high severity incidents to improve the state of service availability and continuity and develop processes and activities that focus on restoring service after an incident occurs.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Serves as a liaison between the other IT Teams (Desktop, Server, Network) and Epic Team to implement and coordinate the technical projects

• Epic certification(s) must be kept current and includes completing NVT (new version training) and re-certification as required

• Monitors the ticket queue, reaching out to the end users to ensure clear understanding of reported issues, collaborating with the informatics team members to address tickets when appropriate, and closing tickets in accordance with defined Service Level Agreement (SLA) guidelines

• Re-directs operational requests to appropriate team leadership Conveys any conflicting enhancement requests/project priorities to Clinical Applications Manager, for additional feedback as needed

• Attends specific strategic initiative meetings as needed to provide subject matter expertise and guidance

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Epic Certification (MyChart/Cadence)

• 3+ years of programming and/or analytical experience with Epic

Preferred Qualifications:

• Undergraduate degree or equivalent experience.

• Epic certification (Reporting Workbench, Dashboards, Slicer/Dicer)

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C. Residents Only: The salary range for this role is $70,200 to $137,800 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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