Company Overview We believe people are an organization s most valuable asset, and their ideas and experiences matter. From our CEO to our agency force, we re committed to growing a diverse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers dreams in ways never imagined. We are a small-town agency, focused on not only our clients but serving the community through volunteering, donations and giving back. As the owner, I am the reigning Dew Days Kiss the Pig champion two years running! Our Agency Value Statement is: We will be authentic, trustworthy, reliable compassionate and loyal protecting the dreams of our clients and colleagues in all aspects of the business. Job Summary The Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals. Responsibilities Provides personalized, professional customer service experiences by building trust and developing strong customer relationships Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures Drives customer satisfaction by following J.D. Power s best practices: Personal Insurance Review, rate revision notification, and claims process Processes change to existing accounts and policies Serves as a liaison on behalf of the customer between the agency and various business partners Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed. Schedules appointments with existing or prospective customers for agency employees