Req ID: 37600

Category: Gaming

Job type: Full-Time

Subsidiary: Gaming

The opportunity

Delaware North Gaming is hiring a Gaming Manager to join our team at Finger Lakes Gaming in Farmington, New York. As Gaming Manager, you will oversee the operation of the Gaming Department assuring compliance with all applicable laws, regulations, policies, and rules including but not limited to state Gaming regulations and company policies and procedures. You also direct the Supervision of Gaming staff including Supervisors, MOD’s, and hourly team members.

Pay

Minimum – Anticipated Maximum Base Salary: $68,300 - $92,200 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/ .

What we offer

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance

• 401(k) with up to 4% company match

• Annual performance bonus based on level, as well as individual, company, and location performance

• Paid vacation days and holidays

• Paid parental bonding leave

• Tuition and/or professional certification reimbursement

• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Analyze individual machine performance to optimize revenues.

• Manage VGM staff, Floor Attendants, Floor Supervisors, and MODs.

• Maintain proper staffing levels, maintains associate records, payroll processing, and training.

• Investigate and resolve customer complaints and issues.

• Implement and enforce all departmental and organizational policies, rules, and procedures.

• Analyze individual machine performance and make recommendations to AGM for changes to optimize floor performance.

• Oversee the installation of new machines, title conversions, and NYPI installations

• Develop and maintain productive relationships with the NYGC, Everi Holdings, and machine vendors.

• Maintain compliance with all New York State, Federal, Company, and Gaming Commission rules, policies, and regulations.

• Other duties as assigned.

More about you

• Will be expected to work a flexible schedule that will include some rotating nights and weekends.

• Must have strong analytical skills and be highly proficient with Excel

• Intermediate skills with computer software such as Word, Data Base, Slot, and Table Game Accounting Software.

• Strong People skills with team members and customers are a must.

• Strong communication skills, both written and verbal.

Physical requirements

• Must be able to stand and walk for extended periods of time.

• Ability to lift a maximum of 50 pounds.

• Frequently noisy, loud environment.

• Indoors / Climate Controlled.

Shift details

Day shift

Evenings as needed

Weekends

Who we are

Finger Lakes Gaming & Racetrack, owned and operated by Delaware North, features more than 1,500 video gaming machines and brings the thrill of live thoroughbred racing from April to November and year-round simulcast wagering on thoroughbred and harness racing from across the country. Finger Lakes presents various dining options including a large buffet.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.