We are hiring full-time Behavioral Health Navigators to support UPMC Horizon!

The Behavioral Health Navigator I is responsible for the assessment and navigation of patients and families in collaboration with attending psychiatrists and other staff within UPMC Horizon - Farrell and Greenville. They will develop initial treatment plans to facilitate disposition planning and assists with bed placement or disposition planning. They will have the ability to identify acuity level of patient and will facilitate the flow of information to promote effective communication regarding the patient care and patient operations and disposition.

The shifts for this position will rotate but are flexible and will include weekends and holidays.

Responsibilities:

• Complete all required documentation, including psychiatric evaluations, commitment paperwork, and insurance authorizations.

• Utilize DSMV for provisional diagnoses and demonstrate knowledge of mental health laws, ensuring accuracy and compliance in inpatient commitments.

• Participate in interdisciplinary activities, maintain competency requirements, and use up-to-date technology for patient care, assessment, and referral planning.

• Handle a high volume of calls, efficiently meeting caller needs, and follow outpatient scheduling and referral documentation guidelines.

• Respond quickly to appointment or inpatient admission requests, review and summarize patient information for behavioral health unit admissions, and ensure appropriate placement.

• Present cases verbally to physicians and others, demonstrating triage and assessment skills for medical necessity or outpatient clinic suitability.

• Provide accurate, timely information to coworkers, physicians, and outside agencies, and access social systems to facilitate referrals for patients and families.

• Bachelor's Degree in Psychology, Counseling or Social Work with one-year of mental health direct care experience OR master's degree in Psychology, Counseling or Social Work. Other fields of study may be considered with coursework of at least 12 credits in human services and/or relevant mental health experience.

• Ability to respond calmly and effectively, using good clinical judgment to both psychiatric and medical emergencies.

• Ability to identify problems, implement resolution, reassesses situation/problem.

• Excellent interpersonal relations with the ability to interact in a direct, professional, tactful, gracious manner with all professional/non-professional contacts; includes all areas of verbal/non-verbal communication within the contest of direct/non-direct contact; history of excellent interpersonal relations.

• Ability to work collaboratively within a multidisciplinary team.

• Ability to work under stress, with an unpredictable patient flow, in a sometimes-crowded work environment.

• A personal disposition that is warm, friendly, caring, kind and hospitable towards patients, colleagues.

• Exhibit openness and willingness to learn.

• Flexible schedule; rotating shifts.

• History/record of all above services consistently delivered with a service excellent attitude.

• Ability and willingness to work in a managed care environment.

• Excellent ability and history of direct, gracious, courteous, kind face- to-face, telephone and nonverbal skills.

• May in the course of their job duties be in rooms where medications are stored.

• No contact with medications is allowed. Licensure, Certifications, and Clearances:

• Cardiopulmonary Resuscitation (CPR)

• Comprehensive Crisis Management (CCMC)

• Act 31 Child Abuse Reporting with renewal

• Act 33 with renewal

• Act 34 with renewal

• Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran