Job Details Level Entry Job Location Federal WayWA - Federal Way, WA Position Type Full Time Education Level High School Diploma or equivalent.   Salary Range $20.00 - $25.00 Hourly Travel Percentage Up to 50% Job Shift Monday - Friday, 1/2 Day Saturday's Job Category Business Development Description Sound is looking for... A Retail Support Member Service Representative to join our team! If you have experience providing great customer service and sales experience, along with strong cash handling skills and are looking to begin a rewarding career, you may be a perfect fit for Sound Credit Union! As a Retail Support Member Service Representative, you will gain a high level of knowledge about the fundamentals of banking and products and services we provide to our members to help them reach their financial goals. If you are excited to start your career in the financial industry this role is the first step on your pathway to success! In this Member Service Representative role, you'll learn about our branch positions, locations, and financial functions while doing something different every day! This entry level pathway into banking will give you the opportunity to experience each Branch in your region while building your knowledge of Sound Credit Union. You will be supporting the branches in the Federal Way region. Our regions are designed based on locational proximity to provide you with reasonable commutes. After floating within your region, you will collaborate with management to join a home location. At Sound you will experience... Our purpose which is "to stand with you through all waves of life". Every day, our employees help us to live this purpose. We believe in empowering our employees to do the right thing. A diverse workforce with an inclusive and supportive environment. Besides competitive pay, we offer career growth, and we hold a benefits package that's consistent with our purpose, personalities, and values. Teams that are living out the credit union philosophy of "people helping people". Fellow employees who are dependable, genuine, inclusive, and resourceful. Leaders of Sound Credit Union who embrace our Brand Purpose. At Sound, we recognize our actions strongly impact our Brand-led culture. Therefore, we commit to consistently serve as Brand Advocates by modeling desired behaviors to inspire others through being Supportive, Open, Unified, iNclusive, and by Doing the right thing. Learn more about our company culture here! As a Retail Support Member Service Representative you will... Work with members to complete transactions (i.e. deposits, withdrawals, loan payments, and transfers) including cash handling. Help advise members on products and services that may be beneficial to their current financial situation. Commute between branches to support team vacancies. Become an expert on Sound's member focused financial products Participate in trainings to master the skills and product knowledge needed to serve our members As part of our Retail Support Team, you will help keep the branches running day to day. Not only will you get to work in multiple locations, you get paid mileage for your commute! This process will allow you to find the location where you develop genuine connections and become part of a collaborative team that you can trust. The management team and branch staff are knowledgeable, supportive, inclusive and encourage creative problem solving. If you enjoy a customer facing role as well as a fast paced, growth-oriented environment, then this position will be a great fit for you. Qualifications Our ideal candidate will bring to the team... 1 year of customer service experience Sales and cash handling experience pr