Description

Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50+ labs throughout the country. Our team is growing, and we are hiring a number of key positions within our organization including this opportunity at NDX Keller Laboratories in Fenton, MO for an Inside Sales Representative.

The regular hours for this position are from 8:00 AM to 5:00 PM, Monday through Friday, and subject to change from time to time.

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!

Primary Responsibilities and Essential Functions of the Position:

• Cold-call prospects.

• Identify decision makers within targeted prospects and leads to begin sales process.

• Collaborate with laboratory leadership to determine necessary strategic sales approaches.

• Collaborate with laboratory leadership and Marketing to create email and direct mail marketing campaigns.

• Set up and deliver presentations, product/service demonstrations, and other sales actions when required.

• Where necessary, support marketing efforts such as trade shows, exhibits, and other events.

• Make outbound follow-up calls to existing customers via telephone and e-mail cross-sell and up-sell.

• Overcome objections of prospective customers.

• Investigate and troubleshoot customer service issues.

• Appropriately communicate brand identity.

• Assist our dentist base chair side in taking difficult shades.

• Match patient dentition by custom staining porcelain and porcelain-to-metal restorations.

• While calling on existing accounts and providing them with chairside service, review new services, assist with problems and maintain friendly relationships.

• All other tasks as assigned.

Skills and Abilities Requirements:

• Excellent Telephone Skills

• Ability to build and maintain strong relationship with customer.

• Ability and willingness to make decisions receive feedback and take calculated risks.

• Exhibit a can do attitude.

• Excellent organizational skills.

• Ability to handle many duties at a time in a fast-paced, time-sensitive environment.

• Excellent listening skills to assess concerns and needs of the customer.

• Excellent verbal and written skills to communicate effectively with a wide array of both external and internal customers.

• Proficient computer skills including typing and familiarity with Microsoft Office products.

• Ability to quickly learn new software to include account management systems.

• Ability to prioritize work assignments and effectively manage time.

• Ability to work individually and as part of a team

Minimum Education and Experience Required:

• High School diploma or equivalent required. 4 year degree preferred.

• Minimum of 2 years of direct work experience in a sales or telephonic sales capacity.

• Demonstrated ability to convert prospects and close deals while maintaining established sales targets.

• Solid experience in opportunity qualification, pre-call planning, call control, account development, and time management.

• Strong problem identification and objection resolution skills.

• Able to build and maintain lasting relationships with customers.

• Exceptional verbal communication and presentation skills.

• Excellent listening skills.

• Strong written communication skills.

• Self-motivated, with high energy and an engaging level of enthusiasm.

• High level of integrity and work ethic.

Qualifications

Behaviors

Preferred

• Team Player: Works well as a member of a group

• Enthusiastic: Shows intense and eager enjoyment and interest

• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

• Self-Starter: Inspired to perform without outside help

• Goal Completion: Inspired to perform well by the completion of tasks

• Financial: Inspired to perform well by monetary reimbursement

Education

Required

• High School or Equivalent or better

Experience

Required

• 2 years: Minimum two (2) years sales, customer service and/or telephonic sales experience, preferred