Working Title: Financial and Customer Support Technician

Job Class: Vocational Rehabilitation Technician Senior

Agency: Department of Employment and Economic Development

• Job ID : 79774

• Location : Fergus Falls

• Telework Eligible : Yes, may be eligible for some telework

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : This vacancy is open for bids and for all qualified job seekers simultaneously. Bidders will be considered through 09/05/2024.

• Date Posted : 08/30/2024

• Closing Date : 09/20/2024

• Hiring Agency/Seniority Unit : Department of Employment & Economic Development / AFSCME

• Division/Unit : Vocational Rehabilitation Services

• Work Shift/Work Hours : Day Shift, 8:00am to 4:30pm

• Days of Work : Monday - Friday

• Travel Required : Yes, up to 20% of the time

• Salary Range: $23.19 - $31.21 / hourly; $48,420 - $65,166 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 206 - Clerical / AFSCME

• Work Area : Fergus Falls VRS

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

The successful candidate may be eligible for a $5,000.00 hiring incentive

This position works in DEED’s Vocational Rehabilitation Services (VRS) division, which empowers Minnesotans with disabilities to achieve their goals for competitive, integrated employment and career development. You’ll be part of, and contribute to, a lively and energetic team with a positive internal culture that ensures this isn’t just a job – but a career. Together the VRS team makes an impact and creates possibilities that make a real and lasting difference in the lives of people with disabilities. Share your passion for this work and join the VRS team!

The Financial and Customer Support Technician position specializes in fiscal knowledge/skills and includes processing numerous financial documents, following purchasing procedures, paying of purchase orders, and authorizations. This position requires attention to detail and accuracy as it supports the participant’s employment plan by coordinating the purchasing of goods and services. Additionally, this position provides fiscal support for vocational counselors and other staff on the team including referral information for other required services for participants or potential participants.

This position will be based out of the Fergus Falls office. Travel is required within the service area to assist participants with services (e.g., purchasing of goods at local vendors) up to five (5) days per week.

This position is telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) eligible and is occasionally required to be on-site at the office. Staff are provided with the tools and equipment to be successful in a virtual work environment and may telework from anywhere in Minnesota or a neighboring state. Please note, the telework policy could change with notice based on business needs.

This posting may be used to fill multiple positions.

*Hiring Incentive: The successful incumbent of this position may be eligible for a hiring incentive of $5,000 paid out in two (2) lump sums following the completion of the required probationary period and following two (2) years of successful service in the role

Minimum Qualifications

Please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held. Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position.

• Skill in customer service sufficient to provide prompt and accurate information to customers in person, on the phone, and through email and other written or electronic correspondence

• Knowledge of customer service practices and principles sufficient to identify each customer’s needs, meet quality standards for services, that result in customer satisfaction

• Skill in math sufficient to calculate totals, averages, and percentages of numbers and/or data

• Skill in data entry sufficient to read source documents and enter data in specific databases or tracking systems

• Knowledge of data entry procedures and systems, such as Microsoft Office or similar data entry systems

• Skill in accounting sufficient to review, analyze and verify financial records, calculate monthly fees, and prepare financial summaries and reports

• Incumbent must maintain valid driver's license and insurance OR have other reliable transportation

Preferred Qualifications

• Experience in providing services to people with disabilities

• Experience in working with StateWide Integrated Financial Tools (SWIFT) or other accounting systems, and Workforce One platform or other online case management platforms

• Experience in developing and maintaining relationships with diverse populations such as Black, Indigenous, and People of Color (BIPOC) and Native American populations

• Ability to communicate in a second language (specifically American Sign Language, Somali, Hmong, or Spanish)

Our employees are dedicated to ensuring cultural responsiveness. Preferred candidates will have a variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

A job offer will be contingent upon successfully passing a background check. The background check may consist of the following components:

• Criminal Background Check

• Employment Record Review (current and former State employees only)

• Employment Reference Check

• Conflict of Interview Review

• Driver’s Record Check

The Minnesota Department of Employment and Economic Development will not sponsor applicants for work visas. All applicants must be legally authorized to work in the U.S.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.