Duties/Responsibilities:

Schedules and conducts multiple home visits per day (clustered in small geographic areas)

Supports the Healthfirst clinical team members, including UAS nurses and Care Managers, by interpreting the employee-to-member and member-to-employee conversation. Facilitates cross-cultural communication within allotted time for employee and member.

Responds to and, when needed, escalates member questions, as directed

Properly documents findings in Healthfirst information systems

Collects documents from members, including health care proxys, agreements and other important member documents, and ensures they are routed to the appropriate Healthfirst recipient

Additional duties as assigned.

Minimum Qualifications:

Bilingual in English and one or more of the following languages: Spanish, Mandarin, Cantonese

High school diploma or GED

Experience using health information systems to document or retrieve information

Ability to travel around downstate New York which includes the 5 boroughs, Long Island, Orange County, and Westchester.

In order to access data sources like the Uniform Assessment System (UAS), an unexpired NYS driver's license or NYS ID is required.

Preferred Qualifications:

Access to a vehicle and/or public transportation to travel around a designated and assigned area of downstate NY

Work experience as an Interpreter/Translator or in a bilingual customer service role in the field and in a call-center

Experience with home or field visits a plus

Good computer skills, include solid understanding of Microsoft Outlook, Word and Excel.

Experience with geriatric or other frail populations, including their caregivers, or in a health care office

Familiar with areas of NYC, Long Island, and/or lower Westchester

Compliance & Regulatory Responsibilities: Ensures member documentation is properly routed and maintains privacy of member PHI in accordance with HIPAA

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.