This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6640383

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rPolice Dispatcher, Intermediate

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rLocation: University Police

rRegular/Temporary: Regular

rJob ID: 607949

rFull/Part Time: Full-Time

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r Workplace Culture

NAU aims to be the nation\'s preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.

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Special Information

• This position is an on-site position which requires the incumbent to complete their work primarily at an NAU site, campus, or facility with or without accommodation. Opportunities for remote work are rare.
• This position may be subject to unusual work hours and callouts in emergency situations associated with working in a 24/7/365 public safety agency. This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions, and responsibilities may vary based on the specific tasks assigned to the position. Ability to work shifts, including days, evenings, nights, weekends, holidays, and call-in. Will be required to wear an NAU Police Department Dispatcher uniform.
• The testing process includes, but is not limited to a written test, oral board interview, background investigation, polygraph exam and psychological exam. The testing process typically lasts between 30 and 60 days. Unsuccessful candidates are eligible to reapply after 6 months. You are encouraged to schedule an NAU Dispatch observation appointment (928) 523-3611.

Job Description

The Police Dispatcher, Intermediate coordinates, and relays radio messages to campus law enforcement to detect and deter criminal or suspicious activity, as well as monitors and supports communications between various campus operational units and community public safety units. The successful candidate will prepare accurate and detailed reports to document incidents on campus. Police Dispatchers also receive public safety-related information in numerous formats, such as in-person, telephone, 911, and alarm panels, and dispatches proper resources.

Execution of dispatcher activities and communications - 60%

• Answers 9-1-1 calls.
• Collects and applies information from caller regarding the located and detailed emergency circumstances while creating a call for police services.
• Dispatches radio, telephone, and written orders via radio and computer.
• Operates police radio and maintains constant contact with mobile units by radio and computer.
• Monitors fire and intrusion alarm systems and dispatches appropriate personnel.
• Operates a Computer Aided Dispatch System (CAD).
• Monitor campus wide building access control systems.
• Coordinates public safety communications between various campus operational units and community public safety units.
• Issue emergency text/push alerts to the community as required by the Clery Act.

Administrative duties, including record keeping - 15%

• Maintains record keeping systems to ensure proper documentation for all campus-related dispatches.
• Compiles and prepares daily reports on law enforcement and public safety communication activities for department management.
• Enters, clears, and confirms warrants through Arizona Criminal Justice Information Systems (ACJIS).
• Operate a Records Management System (RMS).
• Assist with data entry as assigned.
• Receives various information for referral to department officials.

Front office duties and customer service - 10%

• Represents NAUPD as the first contact and provides superior customer service to our community.
• Take requests for service from the public and secure the necessary information for appropriate action.
• Assist all Police Department walk in traffic.
• Updates university law enforcement dispatch information and data to ensure access to accurate and timely information.

Knowledge of department policies, procedures, and accreditation standards - 10%

• Maintain knowledge of department policy and procedure specific to the communications function.
• Operates in compliance with the communications function policy, procedure, and accreditation standards.

Other - 5%

• Other duties as assigned.

Minimum Qualifications

• High School Degree AND
• 2 years of relevant experience OR
• Any combination of relevant education and experience may be substituted for the educational requirement on a year for-year basis.

Preferred Qualifications

Associate or bachelor\'s degree.

Prior work experience in a law enforcement agency.

Typing of 40 CWPM.

Customer Service Experience.

Experience with Computer Aided Dispatch S