Desktop Support Specialist Intermediate (Onsite)

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Job Summary

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The University of Michigan-Flint Office of Information Technology Services is looking for a Desktop Support Specialist Intermediate. This customer service position provides direct hardware, software, and classroom support to users.

This position reports to the Business Administrator Intermediate.

The work schedule will include occasional Saturdays.

Responsibilities*

• Provide comprehensive support for hardware, software, and network within the unit.

• Resolve issues related to hardware, software, network, and other operational needs.

• Install, modify, repair, and maintain PC and MAC systems, including Windows 10/11 and OSX.

• Implement, test, and document new applications and hardware.

• Perform preventive and corrective maintenance on systems and mediated classroom technology, ensuring physical security and proper configuration.

• Instruct users on system and application usage; provide training for support staff.

• Assist with the development, installation, implementation, maintenance, and continuous improvement of equipment, including mediated classroom technology on the UM-Flint campus.

• Maintain and update the inventory of CS equipment and storage areas.

• Administer, configure, maintain, and upgrade mobile classroom carts and classroom computers.

• Represent the unit in university-wide technology committees and manage special projects.

• Continuously update technical skills through various learning resources and training.

• Perform additional tasks as assigned by the supervisor.

Required Qualifications*

• Associate's degree in computer science or related field and/or a combination of education and experience.

• 2 or more years experience in enterprise desktop or computing support environments.

• Demonstrated ability to support Windows 10/11 and Mac OSX in an enterprise production environment.

• Demonstrated excellent customer service skills necessary to work with novice to advanced computer users.

• Experience working with mediated equipment such as data projectors, document cameras and audio systems in a classroom setting.

Why Work at U-M Flint?

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future.

Benefits include:

• Generous time off

• A retirement plan that provides two-for-one matching contributions after 12 months of eligible service, with immediate vesting.

• Many choices for comprehensive health insurance.

• Life insurance

• Long-term disability coverage

• Flexible spending accounts for healthcare and dependent care expenses.

Eligibility for benefits is based on your job group, your appointment percentage and the length of your appointment. Learn more about employee benefits and eligibility and download the Comprehensive Benefits for Faculty and Staffflier (https://hr.umich.edu/sites/default/files/benefit-highlights.pdf) .

UM-Flint offers tuition support for eligible UM-Flint staff members. In addition, UM-Flint offers dependent tuition support (DTS) for qualified dependents of faculty and staff from all UM campuses. Information can be found at: https://www.umflint.edu/hr/benefits/

Information about our vision, mission and values can be found at:https://www.umflint.edu/ chancellor/leadership-mission- vision/ (https://www.umflint.edu/chancellor/leadership-mission-vision/)

University of Michigan-Flint - Plan for Diversity, Equity and Inclusion

The University of Michigan-Flint's DEI plan can be found at: https://www.umflint.edu/dei/.

The University of Michigan-Flint exhibits its commitment to diversity, equity, and inclusion through enacting fair practices, policies, and procedures particularly in support of the equitable participation of the historically underserved. UM-Flint recognizes the value of diversity in our efforts to provide equitable access and opportunities to all regardless of individual identities in support of a climate where everyone feels a sense of belonging, community, and agency.

Diversity is a core value at University of Michigan-Flint. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all students, staff, and faculty. The University of Michigan-Flint seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to maintain the excellence of the University, and to offer our students richly varied disciplines, perspectives, and ways of knowing and learning for the purpose of becoming global citizens in a connected world.

Modes of Work

Onsite

The work requires, or the supervisor approves a fully onsite presence. Onsite is defined as a designated U-M owned or leased work location within or outside of the State of Michigan.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modeshere (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

Job Detail

Job Opening ID

255167

Working Title

Desktop Support Specialist Intermediate (Onsite)

Job Title

Desktop Support Spec Inter

Work Location

Flint Campus

Flint, MI

Modes of Work

Onsite

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Nonexempt

Organizational Group

Flint Vc Bus And Fin

Department

Flint ITS

Posting Begin/End Date

10/04/2024 - 11/01/2024

Salary

$45,700.00 - $57,100.00

Career Interest

Information Technology

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