We are seeking an outstanding office assistant that has experience with the HUD Section 8 voucher system. You will represent the property with professionalism and treat residents with respect and courtesy. The candidate for this position will have a strong customer service and administrative experience.

Responsibilities:

• Plans, directs, and coordinates administrative support services of multiple contracts, such as recordkeeping, document destruction, mail distribution, receptionist, and other office support services as assigned
• Provide excellent customer service to our current and prospective residents
• Maintain up-to-date tenant re-certification files and purge files as required
• Address resident complaints regarding rent and apartment repairs
• Prepare and send notices to residents regarding any account or compliance related issues
• Follow up with prospects and new residents to ensure satisfaction by sending email, cards, or making calls to finalize decisions to lease or renew
• Respond quickly and courteously to residents concerns and questions, and take prompt action to solve any issues
• Manage internal and external waiting list
• Assembles verified income, household information, and maintains active participant files in accordance with the policies and procedures of the company's and HUD's rules and regulations
• Enters program participant household and income information in database accurately and in a timely manner
• Maintains working knowledge of program requirements and HUD rules for effective maintenance of programs