What would I be doing?

The Lead Retail Sales Associate is responsible for providing superior service to both internal and external guests. The Lead Retail Sales Associate is also responsible for monitoring and maintaining Retail outlet operations, training Associates, addressing guest concerns and ensuring achievement of optimum production levels as established by the Retail / Spa Assistant Manager and the company.

Responsibilities

• The Lead Retail Sales Associate provides superior guest service, positively effects interactions with external and internal guests, and has the ability to deal with difficult guests in all types of business conditions and the ability to work harmoniously with team members.

• Act as Manager on Duty during business hours and exercise good judgment in providing friendly, efficient and accurate service. Mentor and coach associates to ensure adherence to department policies and procedures.

• The Lead Retail Sales Associate will respond to guest questions or concerns in regard to merchandise or purchases in the Retail outlets; effectively handle transactions such as voids,returns, exchanges, etc.

• Monitor and maintain the cleanliness and organization of all work areas, reception areas,. Ensures all supplies, amenities and merchandise arepriced accurately, stocked and available to guests at all times.

• The Lead Retail Sales Associate will keep an accurate cash bank, make change, and handle sales transactions.

• Responsible for training; will also assist in taking inventory of Retail outlets; assist Management with scheduling and adjust for labor needs;; provide input to the Retail / Spa Assistant Manager in regards to performance and production.

• Promotes and sells retail, and has knowledge of retail products.

• The Lead Retail Sales Associate assists with other Retail functions, as needed.

What are we looking for?

WORKING CONDITIONS/ESSENTIAL FUNCTIONS

• Ability to communicate effectively with customers and all levels of employees.

• Ability to distinguish between different denominations of currency and make change.

• Ability to review and comprehend all necessary documentation.

• Ability to inspect and maintain areas for which responsible.

• Ability to use the equipment associated with the position, including, but not limited to, exercise equipment, spa facilities, computer and cash register.

• Ability to effectively and efficiently move around work area.

• This position is physical in nature and requires the ability to maneuver in order to perform other job duties.

• Ability to lift up to 60 pounds and push and pull up to 100 pounds of equipment, merchandise and supplies.

• This position operates in a working environment that is subject to varying levels of cold, heat, wet/humid conditions, crowds and noise.

• Incumbents are at times subject to hazards such as slippery conditions; proper safety precautions are taken.

• Ability to think quickly in a fast paced environment.

• Must be flexible to work varying shifts and time schedules as needed.

JOB QUALIFICATIONS

• Superior guest service skills and excellent communication required.

• Ability to multi-task and prioritize.

• Computer skills and multi phone line experience preferred.

• Must be able to obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations

• Ability to work a flexible schedule, including weekends.

• Must be at least 18 years of age.

These skills and abilities are typically acquired through related certification from college or technical school and/or through three (3) months equivalent combination of on-the-job training and education.

What would it be like to work at this property?

Belterra® is a classic but revolutionary casino resort situated on the scenic Ohio River near the Markland Dam in Switzerland County, Indiana. Belterra offers a first class gaming and resort experience featuring 38,000 square feet of gaming space, outstanding guest rooms and suites, seven delicious food venues, a shopping pavilion, full-service spa and salon, a 1,500-seat entertainment showroom, an 18-hole Tom Fazio designed golf course and more than 50,000 square feet of meeting and conference space.

Belterra Casino Resort is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, please contact us through the application site and describe the specific accommodation requested for a disability-related limitation.

Belterra Casino Resort

777 Belterra Drive

Florence, Indiana 47020-9402

What would it be like to be a Boyd Gaming Team Member?

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Corporate Mission

We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers' wants.

Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities.

Company Vision

Boyd Gaming is one of the nation’s leading casino entertainment companies. But we’re so much more – a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry.

From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way.

Forging ahead in the coming years, we will remain focused on our three main goals: improving our operating performance, continuing to execute on our current growth strategy, and demonstrating our branding initiatives.

We remain confident in the strength of our Company to successfully meet whatever challenges lie ahead.

Requisition ID 2024-49353

Property BELTERRA CASINO RESORT

Category Retail

Position Type Full-Time