Job Information
Grande Manager, Operator Account Specialist in Fond du Lac, Wisconsin
Description
Why Grande?
With more than 80 years of crafting “The Finest Italian Cheeses That Money Can Buy”, Grande is a leader in the industry! Whether partnering with independent pizzerias from coast-to-coast to ensure they’re delivering the very best pizza to their customers or assisting our food manufacturing partners in delivering specialty whey ingredient solutions, our commitment to quality can’t be matched. While Grande’s reputation of excellence in the market is important, we believe our commitment to our workplace and community culture is of equal merit – our Associates come first at Grande. To complement our industry-leading benefits, Grande puts an emphasis on your career growth opportunities, while always promoting a positive work/life balance and supporting the communities in which we live and work. If you want to learn more about our company – what we do and how we go about it – or learn more about our beautiful, state-of-the-art corporate headquarters, visit www.grande.com.
Did we convince you yet? If not check out our unique benefits
Free onsite clinics.
Free onsite fitness center.
Free healthy snacks throughout facility.
Health and wellness reimbursement program.
Associate cheese purchasing program.
Two-year mentorship program.
Relaxation rooms (based on location).
Coffee and gelato bar (based on location).
State of the art corporate building: https://www.grande.com/careers/#office
Hybrid work offering (3 days in office and 2 days remote).
Why Fond du Lac?
In Fond du Lac (FDL) you get the full four-season experience – warm in the summer with highs reaching into the 80s and plenty of sunshine for golf, biking, camping and live music under the open sky, and brisk air in the winter with average temps in the 20s and ample snow for snowmobiling, cross-country skiing, ice fishing and winter festivals. The greater FDL area (population 43,000) is easy to get around and roughly an hour drive to almost all major metros in the state (Milwaukee, Madison and Fox Cities/Green Bay). We’ve been rated “Top 100” in job growth among small U.S. metro areas. Additionally, our cost of living is 4% below the national average and you’ll pay 21% less for housing, rent and property taxes compared to the rest of the country. From wonderful educational partners (public and private K12 schools and three local colleges/universities), a plethora of things to do/see, and a vibrant business and commerce community…learn more about how you can call Fond du Lac, HOME!
Job Summary
Grande Cheese Company is seeking a customer service and sales leader for our open Manager, Operator Account Specialist! In this role you will use business development skills to Lead the OAS (Operator Account Specialist) team and the Multi-Unit initiative with the objective of providing solutions, services and tools that build Grande’s Operator’s business and create long term loyalty. The OAS Manager will directly manage the OAS team of associates providing training, insights and direction for the team. Additionally, this role will work with high volume Operators, focusing on providing solutions, services, and tools to enhance Grande’s Operator business and foster long-term loyalty. This role will also work with the Manager of Operator Services and lead the execution of all available tools and services in support of Multi-Unit Operators, enhancing their loyalty to Grande.
Key Responsibilities:+ + Manage Team: Oversee performance, coaching, and development of the OAS team. Support hiring and address performance issues.
Deliver Services: Guide the OAS team in providing customized services to operators. Develop training tools and ensure service quality.
Improve Programs: Recommend partnerships and enhancements to the Manager of Operator Services.
Engage Stakeholders: Build relationships with sales, marketing teams, and operators. Develop KPIs and sales reports.
Drive Growth: Lead business development throughout team as well as execute services for high volume Operators, ensuring alignment with customer needs and achieving growth objectives.
Travel: Up to 10% travel required.
What you need to be considered for the role:
4 Year Bachelors Degree in Marketing or related field required.
Five (5) or more years Marketing or Business Management experience which includes:
Demonstrated Cross Functional Team Leadership
Customer Selling
Solid Communication
Preferred:
Restaurant/Operations Experience a plus
B2B Selling Experience a plus
Qualifications
Education
Required
- Bachelors Degree or better in Marketing