Are you dedicated to youth development and skilled in community engagement? Queens Community House (QCH) is a multi-site, multi-service settlement house dedicated to serving the diverse population of Queens. We are committed to enriching lives and building inclusive communities through innovative leadership and best practices. We are seeking passionate and motivated individuals who are inspired by our mission and eager to make a positive impact.

Role Overview:

The Outreach Specialist will engage out-of-school, low-income youth (ages 16-24) and provide them with alternative education and employment pathways. This role involves offering ongoing counseling, advocacy, and guidance to help participants meet their personal and program goals, including obtaining a high school equivalency diploma, advancing toward post-secondary education or career-oriented employment, and taking responsibility for their families and communities.

Primary Responsibilities:

Community Outreach:

• Conduct outreach and community activities to increase referrals and visibility for Young Adult programs.

• Evaluate prospective participants' eligibility using screening criteria.

• Assist in recruiting young adults by identifying sources, delivering presentations, screening applicants, and collecting documentation.

• Track and assess recruitment activities to refine outreach strategies.

• Perform intensive outreach, including home and street visits, to engage unresponsive participants.

Administrative Accountabilities:

• Ensure enrollment applications are complete, accurate, and submitted promptly.

• Create marketing materials and manage content across social media platforms.

• Collaborate with staff to plan and implement student engagement events, service projects, and community meetings.

• Attend and contribute to team meetings, case conferences, and relevant events as assigned.

Relationship Building and Participant Engagement:

• Develop and maintain productive relationships with referral agencies.

• Connect participants with service providers for additional resources.

• Assess and address the personal needs of participants, providing support as needed.

• Support leadership development activities and assist with individual and group counseling.

• Advocate with various systems (e.g., human services, health, court) to resolve issues facing participants.

• Foster a positive program culture through effective relationship building and teamwork.

• Participate in consortium meetings and other collaborative efforts.

Additional Responsibilities:

• Undertake special projects and additional duties as required to support program needs and comply with contract guidelines.

• Perform intensive outreach including community engagement events, career fairs, and street outreach.

Qualifications:

• Bachelor’s degree from an accredited college or university.

• 2-3 years of relevant work experience.

• Knowledge of Queens and ZIP codes: 11416, 11417, 11419, 11432, 11433, 11434, 11435, 11367, 11355.

• Strong understanding of community resources and service availability.

• Excellent verbal and written communication skills, with effective presentation abilities.

• Demonstrated ability to work independently and as part of a multi-disciplinary team.

• Proficient in Microsoft Word, Excel, and Publisher.

• Bilingual in Spanish preferred.

What We Offer:

• Competitive salary based on experience.

• Comprehensive benefits package, including:

• Medical, Dental, and Vision Insurance

• Life Insurance

• Flexible Spending Accounts (FSA)

• Paid Family Leave

• 403b Retirement Plan

• Up to 27 days of annual leave (17 days in the first year) and 12 sick days

• Specified Federal Holidays off

• Professional development, training, and networking opportunities

Additionally, QCH supplements the New York State Paid Family Leave benefit to ensure our team members receive full pay during their approved leave.

Equal Opportunity Employer:

Queens Community House, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Drug-Free Workplace.

We are a passion-led, mission-driven organization, continually striving to enrich the lives of our diverse member community.