Queens Community House (QCH) is a multi-site nonprofit organization dedicated to serving the diverse population of Queens through a wide range of programs for children, youth, adults, families, and older adults. Our mission is to empower individuals and families by providing them with the tools to enhance their lives and foster healthy, inclusive communities. As a modern interpretation of the traditional settlement house, we bring innovative leadership and a deep commitment to social and economic justice. We seek passionate, motivated individuals who share our mission and are eager to make a meaningful impact.

Position Overview:

We are currently seeking qualified candidates for the role of SYEP Site Monitor. Under the supervision of the Job Developer, the SYEP Site Monitor will play a vital role in supporting both the Summer Youth Employment Program (SYEP) and the Work, Learn, and Grow Program (WLG). This position is responsible for creating a safe, welcoming, and nurturing environment for program participants aged 16-21 and serves as the primary point of contact for both work site employers and participants.

Key Responsibilities:

• Professional Representation: Maintain a professional attitude and demeanor that reflects the high standards of QCH and the programs you represent.

• Site Assessments: Conduct pre-assessments of work sites prior to participant placements to ensure suitability and safety.

• Participant Enrollment: Assist with participant enrollment, including the collection of required documentation.

• Work Site Monitoring: Conduct weekly site visits to monitor participant progress, ensure a safe and productive environment, and maintain employer satisfaction. Document these visits through written assessments.

• Time Sheet Management: Collect and verify weekly time sheets, evaluations, and job placement referrals from participants.

• File Audits: Conduct thorough audits of participant and work site files to ensure completeness and accuracy.

• Relationship Building: Develop strong, professional relationships with Work Site Supervisors and SYEP participants.

• Issue Resolution: Assist in resolving any issues or concerns at work sites, escalating to the immediate supervisor as necessary.

• Accuracy and Compliance: Triple-check time sheets and documentation to ensure accuracy and completion, maintaining well-documented client records and program statistics.

• Workshop Participation: Co-facilitate workshops as part of the program's educational component.

• Program Support: Assist with overall SYEP operations, including the preparation of close-out packages and audits.

• Training and Development: Attend all job-related training sessions and workshops.

• Additional Duties: Perform other duties and special projects as assigned.

Qualifications:

• Education: High School Diploma required; Bachelor’s degree in a related field preferred.

• Customer Service: Demonstrated commitment to customer service, with the ability to build productive relationships, resolve complex issues, and foster loyalty.

• Detail-Oriented: Strong organizational skills and attention to detail, particularly regarding paperwork; ability to meet all deadlines in a timely fashion.

• Communication Skills: Excellent written and verbal communication skills, with the ability to function effectively in a fast-paced environment.

• Role Model: Ability to relate to young people and staff as a positive adult role model.

• Flexibility: Comfortable taking initiative and working both independently and as part of a team.

• Cultural Competency: Appreciation for and sensitivity to the cultural heritage, traditions, life experiences, sexual orientation, and gender identity of participants.

• Technical Skills: Proficiency with various computer programs and a willingness to learn new technologies.

• Confidentiality: Ability to maintain confidentiality and use appropriate discretion.

• Availability: Must be available to work until August 31, 2020, including weekends as needed.

• Mobility: Ability to travel between various worksites within the boroughs using public transportation.

• Clearances: Must pass NYS DOH Fingerprinting Screening, NYS Clearance Review Background Check, 3 Reference Checks, and a physical examination with an updated TB test.

Additional Details:

• Schedule: Monday – Friday, with varying hours; weekend availability required as needed.