Posting Detail Information

Working TitleIT Desktop Coordinator

Position LocationFort Collins, CO

Work LocationPosition is fully in-office/in-person

Research Professional PositionNo

Posting Number202401150AP

Position TypeAdmin Professional/ Research Professional

Classification TitleTechnical/Support II

Number of Vacancies2

Work Hours/Week40

Proposed Annual Salary Range$50,000-55,000

Employee Benefits

Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, commitment todiversity, equity and inclusion (https://inclusiveexcellence.colostate.edu/about/) , and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.

• Review our detailed benefits information here. (https://hr.colostate.edu/wp-content/uploads/sites/25/2021/01/benefits-summary-afap.pdf)

• Explore the additional perks of working at CSU here.

• For the total value of CSU benefits in addition to wages, use our compensation calculator (https://hr.colostate.edu/total-compensation-calculator/) .

• Lastly, click here for more information about why Fort Collins is consistently ranked in the top cities to live in (https://hr.colostate.edu/prospective-employees/our-community/) !

Desired Start Date

Position End Date (if temporary)

To ensure full consideration, applications must be received by 11:59pm (MT) on07/12/2024

Description of Work Unit

Founded in 1870, Colorado State University is among the nation’s leading research universities and enrolls approximately 32,000 undergraduate, graduate, and professional students. Located an hour north of the Denver metro area, Fort Collins is a vibrant community of approximately 157,000 residents that offers the convenience of a small town with all the amenities of a large city. Fort Collins is situated on the Front Range of the Rocky Mountains with views of 14,000 foot peaks, and offers access to numerous cultural, recreational, and outdoor opportunities.

The Division of Information Technology, the central IT organization for Colorado State University-Ft. Collins, supports the land-grant heritage of the institution as well as the university’s missions of teaching and learning, research, and service. The Division of IT is responsible for delivering enterprise and campus focused IT services for the Ft. Collins campus as well as throughout the CSU -System. Areas of responsibility include Research IT, Application Development and User Support Services, Academic Technology, Cybersecurity & Privacy, Networking and Telecommunications, Infrastructure and Databases, Business Intelligence and Data Integrations, Administrative Applications, and Student Applications.

Driven by its purpose statement: Innovating IT, Empowering CSU and its values of Community, Collegiality, Reliability, Service, and Simplicity, its team members work across the division and in collaboration with university stakeholders. Reporting to the Vice President of Information Technology/ CIO , our dedicated 120-person team delivers dynamic and innovative solutions to meet the diverse needs of our students, faculty, and staff. Our work supports CSU’s Principles of Community and we are committed to diversity, equity, and inclusion as we help one another discover and meet their potential while aiming to set the standard for IT throughout higher education.

Position Summary

This position is responsible for the day-to-day support of computing resources and systems and for providing exceptional customer service through our help desk system, email, phone and in-person service to all of the programs and departments within their assigned department(s) or college. This position also may have direct responsibility for systems and student workers who may also be assigned to a department or college. They may be responsible for training and supervising a team of student workers.

Required Job Qualifications

• Bachelor’s degree. Candidates with a High School Diploma (or GED ) and equivalent related professional experience (3 or more years) will be considered for employment with this position (without the required bachelor’s degree or other post-secondary education)

• Strong written communication skills

• Hands-on experience in the following tasks and systems (or similar):

• Managing Active Directory Objects

• Technical experience with the most current version of Windows and/or MacOS

• At least 2 years of cumulative experience performing tasks in the following areas (or similar):

• IT break-fix support, software support, hardware installation, IT maintenance activities

Preferred Job Qualifications

• Demonstrated ability to offer a high level of customer service

• Demonstrated ability for a high level of written and verbal communication

• Experience with print server management

• Experience with helpdesk and inventory management systems

• Experience using Windows imaging with MS SCCM or Microsoft Deployment Toolkit or closely related imaging system.

• Experience managing or implementing MS SCCM

• At least 1 year of experience formally supervising or mentoring employees

• 4 + years of experience in IT break-fix support, software support, hardware installation and repair, IT maintenance activities

Diversity Statement

Personal or professional commitment to diversity and inclusion as demonstrated by persistent effort, active planning, allocation of resources and/or accountability for diversity and inclusion outcomes.

Essential Duties

Job Duty CategoryHelp Desk/Technical Support

Duty/Responsibility

• Provide technical support and customer service to faculty and staff of assigned department/college through the helpdesk system, email, phone, and in-person for their IT issues. Technical duties include: installation, upgrading, maintenance/updates, virus/malware remediation, and troubleshooting IT related issues

• Engage vendors for warranty repair services

• Train/mentor/lead student employees and develop on-the-job training options

• Act as point of escalation for IT issues for other team members

• Manage the imaging, JAMF and printer server systems

• Participate in planning of projects related area of responsibility

• Create, maintain, and review documentation

• Other duties as necessary to provide technical support and customer service

Percentage Of Time65

Job Duty CategoryProjects

Duty/Responsibility

• Annual departmental computer replacement

• Lab maintenance and upgrade projects

• Departmental check-out laptop maintenance

• Windows OS feature update rollout and testing

• Support for other projects as needed

Percentage Of Time20

Job Duty CategoryIT Systems

Duty/Responsibility

• Manage Active Directory objects to maintain a clean and up-to-date system

• Assist with Active Directory group policy management and planning

• Temporary administration of additional systems as needed or in a backup capacity

• Testing of configurations, software, and group policy settings

Percentage Of Time10

Job Duty CategoryProfessional Development and Other Duties

Duty/Responsibility

• Engages in development of personal professional development plan that incorporates developmental goals, career paths, and competency areas.

• Attends conferences, seminars, and workshops to ensure continued development of professional skills.

• Participates on campus committees, councils, and user groups to increase campus-level knowledge and awareness.

• Participates in local, state, and national activities of relevant professional associations.

• Reflecting departmental and institutional values, participate in diversity initiatives to advance the Department’s commitment to diversity and inclusion.

Percentage Of Time5

Application Details

Special Instructions to Applicants

Interested applicants must submit a cover letter and current resume that address how professional experiences align with identified required and preferred qualifications of the position, and contact information for three professional references. References will not be contacted without prior notification of candidates.

CSU is committed to full inclusion of qualified individuals. If you are needing assistance or accommodations with the search process, please reach out to olivia.robinson@colostate.edu for assistance.

Conditions of EmploymentPre-employment Criminal Background Check (required for new hires)

Search ContactOlivia Robinson, olivia.robinson@colostate.edu

EEO Statement

Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity/expression, or pregnancy in its employment, programs, services and activities, and admissions, and, in certain circumstances, marriage to a co-worker. The University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity and equal access institution and affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. TheOffice of Equal Opportunity (https://oeo.colostate.edu/) is located in 101 Student Services.

The Title IX Coordinator is the Director of the Office of Title IX Programs and Gender Equity, 123 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-1715,titleix@colostate.edu.

The Section 504 and ADA Coordinator is the Director of the Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836,oeo@colostate.edu.

The Coordinator for any other forms of misconduct prohibited by the University’s Policy on Discrimination and Harassment is the Vice President for Equity, Equal Opportunity and Title IX, 101 Student Services Building, Fort Collins, Co. 80523-0160, (970) 491-5836,oeo@colostate.edu.

Any person may report sex discrimination under Title IX to theOffice of Civil Rights, Department of Education (https://www2.ed.gov/about/offices/list/ocr/docs/howto.html) .

Background Check Policy Statement

Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.

References Requested

References Requested

Minimum Requested3

Maximum Requested3

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

• Cover Letter

• Resume

Optional Documents