Job Title: Help Desk Specialist III

Locations: Multiple Locations (Rock Island IL ; Fort Huachuca, AZ ; Fort Detrick, MD ; Fort Stewart, GA ; Carlisle Barracks, PA ; Fort Dix, NJ; Ft Rucker, AL; Ft. Eisenhower, GA (Ft. Gordon))

Clearance: Secret

Certifications: CompTIA Security+CE

Education: N/A

Roles and Responsibilities:

• Minimum five (5) year experience.

• Troubleshoot hardware and software problems in person and remotely, resolving and documenting solutions.

• Monitor backups and maintenance logs.

• Answer calls or tickets to support end users with applications, hardware, software, and networking.

• Create end user documentation and knowledge base articles.

• Support server, common user applications, desktop services, and network connectivity and associated hardware.