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This role manages the daily operations of nautical services including launch operations, boat crew scheduling and family service programs. Fosters a sense of ownership on the vessel and pride in the services offered to families and manages costs. Responsible for short-term planning as well as supporting long-term goals while developing a professional and effective staff, and exceeding client family expectations.

JOB RESPONSIBILITIES

Financial Management

• Works with local and Market leadership to develop annual budget aligned with forecasted production and revenue goals

• Approves expenditures and invoices including overtime

Operations

• Manages daily activities ensuring on-time services

• Assures operating practices & procedures comply with applicable federal and state regulations and Company policies

• Establishes process goals and priorities. Presents and communicates strategies, values, and goals to crew.

• Sets, revises and updates diving and boat operations procedures; trains boat service team; and expedite workflow for scheduling coordinator. Assigns and monitors work for safe completion and conformance to policies & procedures.

• Visits current and future customers as needed.

• Resolves complaints and grievances.

• Monitors and ensures compliance of license requirements of crew members. Ensure crews are properly trained on all equipment and procedures.

• Ensures vessels are up to compliance on required drills

• Works with third party company to ensure all maintenance is up-to-date and compliant with Coast Guard and company standards.

• Works with third party maintenance to ensure dry-docking of vessels occurs as expected.

• Uses navigation points and information about facilities, berths and channel check points.

• Responds to special problems/constraints that affect operations.

People Development

• Develops a strong, trusting, and reliable team

• Determines and manages boat crew’s responsibilities, expectations, and accountabilities

• Seeks to understand team members’ career goals and provides assignments to develop skills and/or close gaps

• Monitors training and licensing requirements, ensuring staff is re-trained/licensed prior to expiration

• Screens candidates, hires and promotes staff, completes performance reviews, creates developmental plans and completes terminations as needed.

• Collaborates with Human Resources and Market Leadership for recruiting and retention

Other

• Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company

• Develop and or implement plans to improve customer satisfaction index and on-line community reviews

• This is not intended to be an all-inclusive list of the essential functions or duties related to this job.

MINIMUM Requirements

Education

• Associates degree or equivalent from 2 yr college or technical school; OR 5 yrs related experience and/or training; OR equivalent combination of education and experience.

Certification/License

• Valid TWIC & driver’s license required.

• USCG license preferred.

Experience

• Three (3) years’ managerial experience.

• Two (2) years’ diving experience.

• Experience with corral reefs preferred.

Knowledge, Skills and Abilities

• Proficient computer skills to include Word & Excel.

• Must be courteous and able to remain calmly focused on solutions when problems escalate in multiples.

• Proper phone etiquette skills

• Ability to travel

Work CONDITIONS

Work Environment

• Work indoors and or outdoors during all seasons and weather conditions

• Constant exposure to airborne dust, fumes, and gases.

• Limited amount of local and/or multiple location traveling required

• Comply with dress code policy.

Work Postures

• Frequent, continuous periods of time standing, up 6 hours per day

• May climb stairs to access buildings frequently

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

• Requires repetitive motion including but not limited to talking, grasping, pointing, sitting, bending, stooping and reaching.

• Close visual acuity is required to perform activities such as analyzing figures, viewing a computer terminal, extensive reading, visual inspection, and using measurement devices.

• Lifting, pushing, pulling, etc. up to 150 pounds

Work Hours

• Working beyond “standard” hours as the need arises

• Travel up to 10%

Postal Code: 33306

Category (Portal Searching): Operations

Job Location: US-FL - Fort Lauderdale

Job Profile ID: F00374

Time Type: Full time

Location Name: Broward Burial and Cremation