AutoNation Business Operations Support The Trade Collections Specialist is responsible for the management and collections of a business to business accounts receivable portfolio. Essential Functions: 1) Contact customers and arrange payment to bring receivable customer balances within acceptable guidelines and/or under existing credit limits. 2) Recommend accounts for 3rd party collections or write off when all collection efforts are exhausted. 3) Work closely with internal stores to keep accounts current and maintain open lines of communication. 4) Following-up on customer promises to bring accounts current. 5) Maintaining systematic notes of all collection activity. 6) Initiating a problem resolution process on customer disputes. 7) Initiating credit overrides, within allowed guidelines. 8) Supporting the Cash Application department in reconciling discrepancies between customer payments received and their respective statements. 9) Minimize the 120+ collections category for reserve dollars. Competencies: 1. At least 2 years collections experience 2. Ability to research and reconcile accounts (ability to efficiently utilize CDK & MC2 functions including ANRI. 3. Intermediate Excel knowledge 4. Strong customer service skills with ability to resolve escalations 5. Ability to train others when needed 6. Manage a wholesale portfolio of > 1,000 accounts with a portfolio score of > 700k Supervisory Responsibility This position has no supervisory responsibilities. Physical Demands This is largely a sedentary role with extended period looking at computer monitors and being on the telephone. Positon Type/Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday, hours may vary depending on portfolio requirements. Travel No travel is expected for this position Required Education and Experience 1. High School Diploma 2. Minimum 2 years prior business to business collections experience. Preferred Education and Experience 1. Bachelor’s degree 2. 5 years business to business collections experience. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. AutoNation is an equal opportunity employer and drug-free workplace. Company Overview AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. Benefits Click here to learn more about our Benefits. Join us as we pave the way to moving our company, our communities and our industry forward. Apply today at a location near you or wherever you dream the road will take you. AutoNation is an equal opportunity employer and a drug-free workplace.