Overview

Work Where it Matters

Compass Point, an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At Compass Point, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders , Compass Point provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers , Compass Point delivers a broad range of skilled IT services, including data-centric services, software development, IT infrastructure modernization, managed IT services, and more.

As a Compass Point employee , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

Job Summary:

Compass Point is looking for an Operations Analyst II to work at Fort Meade, MD.

Compass Point Federal (Compass Point) is hiring an Operations Analyst III with experience and expertise in DoD and DISA contract requirements. This position supports the Defense Information Systems Agency (DISA) Emerging Technology (EM) Directorate to support the operational team and their efforts to implement new technologies to meet the Agencies mission. Provide all services necessary to manage and oversee all aspects of the contract. Use key performance parameters to monitor work performance, measure results, and ensure delivery of contracted product deliverables and solutions support management and decision-making and facilitate communications. Identify risks, resolve problems, and verify effectiveness of corrective actions. Institute and maintain a process that ensures problems and action items discussed with the Government are tracked through resolution and shall provide timely status reporting. Results of contractor actions taken to improve performance shall be tracked, and lessons learned incorporated into applicable processes. Establish and maintain a documented set of disciplined, mature, and continuously improving processes for administering all contract and task order efforts with an emphasis on cost efficiency, schedule, performance, responsiveness, and consistently high-quality delivery

Responsibilities

Job Responsibilities:

• Uses key performance parameters to monitor work performance, measure results, and ensure delivery of contracted product deliverables and solutions support management and decision making and facilitate communications.

• Identifies risks, resolve problems, and verify effectiveness of corrective actions.

• Institutes and maintains a process that ensures problems and action items discussed with the Government are tracked through resolution and shall provide timely status reporting. Results of Contractor actions taken to improve performance shall be tracked, and lessons learned incorporated into applicable processes.

• Establishes and maintains a documented set of disciplined, mature, and continuously improving processes for administering all task order efforts with an emphasis on cost-efficiency, schedule, performance, responsiveness, and consistently high-quality delivery.

• Provides a Monthly Service Utilization, Capacity, Outage and Upgrade Status and Forecast Report and resources (i.e., personnel) required for closeout operations prior to contract/task order completion.

• Sharepoint Online, Team and Jira standing up, configuring and maintaining sites.

• Supports compiling deliverables to include Monthly, Quarterly, Contract Status Reports and Contract Management Property Reports.

• Examines and assesses solutions to problems and drafts procedures for improving operations. Secures information by interviewing employees and/or customers, reading reports, analyzing operations, determining project scope and recommendations in reports.

• Produces practical solutions by describing requirements, studying system or process capabilities, analyzing alternative solutions, and preparing system specifications, using statistical analysis, simulation, and optimization.

• Conducts training for employees and/or customers to use new or revised systems. Works with analytical teams on highly complex problems and works with employee teams to assist with implementation of proposals.

• Performs work under minimal supervision.

• Handles complex issues and problems and refers only the most complex issues to higher-level staff.

• Typically requires BA and 5-7 years.

Qualifications

Minimum Qualifications:

• 5-7 years of experience supporting contract requirements.

• Experience interpreting and having clear understanding of contract requirements and deliverables.

• Experience in key performance parameters to monitor work performance, measure results, and ensure delivery of contract deliverables.

• Experience in identifying risks, resolve problems, and verify effectiveness of corrective action.

• Experience verifying effectiveness of corrective actions.

• Sharepoint Online, Team and Jira standing up, configuring and maintaining sites.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com or 571-353-7053 (information about job applications status is not available at this contact information).

Job: Information Technology

Travel: Yes, 25% of the time

Organization: Compass Point

Clearance: SECRET

Work Type: Hybrid

Remote: No

ReqID: 2024-12623