Job Purpose & Scope

Responsible for providing sales leadership and coaching to team members, utilizing knowledge of banking products and services to build professional relationships with customers and prospects, and engaging in meaningful conversations regarding their financial needs and goals. Promote a positive, helpful, and friendly team environment and provide exceptional customer service at all times.

Essential Job Functions

• Cultivate professional relationships with customers, utilizing assessment tools and engaging customers in meaningful conversations to uncover needs, make appropriate recommendations, and submit referrals to banking center team members or line of business partners.

• Utilize assessment tools to maintain detailed notes regarding customer conversations and interactions.

• Open and service deposit accounts, including complex business accounts.

• Develop and maintain a consumer loan portfolio.

• Conduct outbound business development and community involvement activities.

• Actively participate in morning huddles, calling efforts, business development, and constructive coaching conversations with leadership.

• Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.

• Demonstrate empathy and proactively resolve client concerns in a timely, professional, and positive manner, escalating issues to next level of authority, as needed.

• Proactively serve as a role model for banking center team members and coach relationship-building activities.

• Collaborate effectively with line of business partners to foster teamwork, exceptional customer service, and continuous learning.

• Provide backup and assistance to other retail banking roles and locations, as necessary.

• Model and champion the Bank’s standards for exceptional customer service.

• Enthusiastically support the bank’s values and mission.

• Display a high degree of integrity, trustworthiness, and professionalism at all times.

• Actively promote teamwork, leading by example and taking initiative to assist others.

• Complete all essential training timely.

• Display enthusiasm for continuous learning, accepting and applying constructive feedback from more experienced team members.

• Maintain consistently good punctuality and attendance to work.

• Adhere to all Bank policies, procedures, and guidelines.

Knowledge, Skills & Abilities

• Knowledge of bank products and services (e.g., online banking, mobile banking applications, banking cards)

• Knowledge of bank policies and procedures

• Ability to provide excellent customer service and demonstrate a helpful, friendly, approachable, enthusiastic, and professional disposition

• Ability to demonstrate confidence and act as a trusted advisor.

• Ability to communicate effectively both verbally and in writing

• Ability to demonstrate team player approach, capable of thriving in a continually changing environment

• Ability to demonstrate critical thinking skills and accurate and efficient productivity, including attention to detail

• Ability to work without close supervision

• Ability to maintain confidentiality

• Ability to follow policy and procedure including safety and security procedures

• Ability to travel to other work locations (e.g., training, staffing shortages), as needed

• Skill in using computer and Microsoft Office applications necessary to perform essential job functions

Basic Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred

• 1+ year retail customer service and/or sales experience required

• Knowledge of business and consumer products required

• Knowledge of, experience with and ability to explain bank products, online banking, mobile banking applications, banking cards, etc. preferred

• Proven ability to achieve sales goals and financial targets preferred

• Experience in a leadership and/or coaching role strongly preferred

• NMLS required

Job Expectations

Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

EEO Statement

Bank OZK is an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.