Customer Service Specialist

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Customer Service Specialist

Salary

$17.00 Hourly

Location

Fort Myers, FL

Job Type

Temp 81 w/FRS & MED (30+ hours)

Job Number

07316KI

Department

Transit

Opening Date

10/18/2024

Closing Date

10/27/2024 11:59 PM Eastern

• Description

• Benefits

• Questions

Description

LeeTran is seeking a Customer Service Representative to join our LeeTran team. The Customer Service Representative is responsible for ensuring all riders have a first-class passenger experience while ensuring a high level of assistance to continuously exceed our customers’ expectations. If you are customer-service-oriented and love serving people then this is your opportunity.

This is a year-round temporary position with opportunities for full-time and future advancement.

• Full medical insurance effective on the first of the month following date of hire

• Florida Retirement System: Pension or Investment retirement plans

Duties and Responsibilities

• Responsible for providing legendary customer service to passengers or potential passengers

• Professionally answer incoming calls and assist passengers with the scheduling of trip requests

• Provide friendly service and maintain positive relationships with all internal and external customers

• Responsible for greeting and handling customers in a polite and friendly manner.

• Resolve passenger issues

• May be required to deliver route schedules to organizations as requested

• Creative thinker who enjoys a team-based atmosphere

• Assist passengers with fare-related inquiries

• Handle cash, checks, and credit cards as forms of payment during the bus fare purchasing process; balances a drawer at the end of shift

• Complete required forms and reports

• May perform other job duties as assigned

Education, Experience, Licensing

• Requires any combination of education and experience equivalent to High School graduation or GED and one year of fast-paced, professional customer service or closely related experience.

• Possession of a valid driver’s license and an acceptable driving record is required.

Supplemental Information

• Bilingual preferred

• Strong work ethic with a sense of urgency; able to work in a fast-paced work environment with quickly changing priorities

• Compassionate demeanor when assisting passengers with a variety of disabilities

• Must be able to communicate information and instructions verbally and written

• Able to read documents, follow instructions, learn and understand procedures, rules and regulations

• Works proactively and independently, with the ability to take initiative

• Outstanding organizational skills and attention to detail

• Excellent verbal and written communication skills

• Excellent interpersonal skills

• Willingness to learn new information and apply knowledge to job responsibilities

• Strong computer skills and ability to use general office equipment

• The workdays and hours for this position are Monday - Friday 8:00 am - 5:00 pm with rotating weekends and some holidays.

• This is a Temporary position with FRS and Medical Only benefits under the Affordable Care Act (ACA).

EMERGENCY RESPONSE/RECOVERY ACTIVITIES:

All County employees are required to work before, during, or after an emergency as needed. This may include temporarily being assigned to work and performing duties outside of the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this classification. All positions are subject to a criminal background check. A conviction in and of itself may not necessarily preclude employment. Some positions may be subject to a pre-employment drug screening. Certain service members and veterans, and the spouses and family members of such service members and veterans, who claim and meet eligibility requirements of veterans preference, receive preference and priority in employment and are encouraged to apply.

Lee County Board of County Commissioners offers a comprehensive, and affordable benefits package. Our Board works in the best interest of employees and strives to provide the most complete, high-quality benefits package available at the lowest possible cost to the employee. Our Board continues to remain steadfast in maintaining one of the lowest levels of employee costs in our area.

Lee County's benefits package is offered to both regular Full-time positions and Part-time positions that are regularly scheduled to work 60 hours or more bi-weekly. Medical benefits may be offered to On-Call, Temporary, Seasonal, and Intern employees who meet the Affordable Care Act eligibility criteria.

Lee County employees eligible to participate in the Florida Retirement System (FRS) are required to contribute 3% of each paycheck to FRS. If you have retired from the Florida Retirement Pension plan you will not be eligible for renewed membership in either of the FRS retirement plan options. Retirees of the Investment Plan are eligible for renewed membership in the Investment Plan only. FRS reemployment rules apply for both.

Below is a brief breakdown of what's included in the benefits package that is offered to our employees.

For a more detailed look into our benefits package, please click visit our webpage at www.leegov.com/hr/Documents/Employee%20Benefits/2024%20Benefits/FULLTIME%20ACTIVE%20LCBOCC%202024%20Plan%20Year%20OE%20Guide%20FINAL%20AON%202023.09.12.pdf.

To view our employee paid premiums, please visit: https://www.leegov.com/hr/Documents/Employee%20Benefits/2024%20Benefits/2024%20Active%20Employee%20Rates.pdf

Health Benefits:

• Medical Insurance

• Plans include, but are not limited to: routine, preventative, mental health, hospitalization, and prescription drug benefits.

• Vision, Fitness, Weight Management, Natural Products and Services, and Hearing discount programs available.

• Dental Insurance

• Vision Insurance

• Flexible Spending Accounts

• Medical Reimbursement Account

• Dependent Care Reimbursement Account

• Pharmacy, including Mail-Order Pharmacy

• Informed Health Lines (Nurse Hotline)

• Basic Life Insurance (1x or 2x Annual Salary at no cost to employee)

• Optional Life Insurance

• Long-Term Disability (60% of pre-disability salary at no cost to employee)

• Short-Term Disability

• Sick Leave Pool

• Flu vaccinations

• Wellness Programs

Financial Benefits:

• Florida Retirement System (FRS)

• Two Retirement Plan Options:

1) FRS Pension Plan (Defined Benefit)

2) FRS Investment Plan (Defined Contribution)

• Deferred Compensation (457) Plans

• Financial Savings/Management Programs

• Eligible for membership with Suncoast Credit Union

• Employee Leave Benefits

• Holiday Pay - 11 Paid Holidays Annually

• Paid Sick Leave

• Paid Vacation Leave

• Bereavement & Civic Duty Leave

• Family and Medical Leave

• Military Family & Medical Leave

• Educational Leave

Employee Assistance Program

Services available to employees that offers guidance, support, resources and information for personal and work-life issues. Confidential and provided at no charge to employees and their dependents.

United Way 2-1-1 (Lee County Employee Resource Program)

Lee County BOCC has partnered with United Way 211 to provide an Employee Resource Program which assists BoCC employees who may be experiencing distress due to economic hardship, health or other factors.

Educational Assistance

Reimbursement for coursework taken at an accredited college or university that is designed to enhance the knowledge, skills and abilities relating to the official duties that the employees perform.

01

This is a Temporary position with FRS and Medical Only benefits under the Affordable Care Act (ACA).

• I understand and agree with the statement above.

• I do not agree with the statement above.

  02

  Do you possess any combination of education and experience equivalent to High School graduation or GED and one year of fast-paced, professional customer service or closely related experience?

• Yes

• No

  03

  If you answered "Yes" to the question above, please describe your experiences that you feel best prepare you for this position.

  04

  Do you possess a valid driver's license with an acceptable driving record?

• Yes

• No

  Required Question

Agency

Lee County Government

Address

P.O. Box 398 ATT: Human Resources Fort Myers, Florida, 33902

Phone

(239) 533-2245

Website

https://www.governmentjobs.com/careers/leecounty

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